Nicole Inkster
Edmonton,AB
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clerk
Buffalo Trail Liquor
10.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Assistant Grocery Manager
Wholesale Club
09.2023 - 12.2024
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
- Assisted in the implementation of marketing strategies to drive customer traffic and increase brand awareness within the community.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Cash Office Supervisor/Cashier
Wholesale Club
01.2022 - 09.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution
Waitress/Front
VIA CIBO
09.2019 - 12.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
House Cleaner
Self
12.2018 - 08.2019
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Adhered to professional house cleaning checklist.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms
Receptionist
Global Contracting Services
02.2016 - 06.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
Hostess
Red Robin
03.2015 - 10.2015
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Team Member
Dairy Queen
01.2013 - 11.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Distributed food during busy peak periods to drive customer satisfaction.
- Made food according to standard recipes with requested changes for customer satisfaction.
Skills
- Team leadership
- Time management
- Complex Problem-solving
- Staff training and development
- Task delegation
- Relationship building
- Conflict resolution
- Schedule preparation
- Customer service
Certification
ProServe, 07/01/23, Present
Languages
English
Timeline
Clerk
Buffalo Trail Liquor
10.2024 - 12.2024
Assistant Grocery Manager
Wholesale Club
09.2023 - 12.2024
Cash Office Supervisor/Cashier
Wholesale Club
01.2022 - 09.2023
Waitress/Front
VIA CIBO
09.2019 - 12.2019
House Cleaner
Self
12.2018 - 08.2019
Receptionist
Global Contracting Services
02.2016 - 06.2018
Hostess
Red Robin
03.2015 - 10.2015
Team Member
Dairy Queen
01.2013 - 11.2014
ProServe, 07/01/23, Present
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