Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Inglis

Port Dover,ON

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Positive and upbeat with strong communication and problem-solving abilities. Successful at excelling in fast-paced, competitive banking environments. Proficient in updating accounts, processing transactions and coordinating records. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets.

Overview

11
11
years of professional experience

Work History

Personal Banking Associate

TD Bank
10.2022 - Current
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Processed customer applications and approved credit in accordance with bank policy.

Customer Experience Associate

TD Bank
02.2022 - 10.2022
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Provided excellent customer care by responding to requests and assisting with customer's needs.

Store Manager

The Dover Cheese Shop
07.2019 - 01.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Event Liaison

Magnolia Hospitality
07.2018 - 07.2019
  • In this position I managed administrative logistics for all event bookings, from planning, organizing, coordinating and execution
  • I assisted with day-to-day operations, menu planning
  • I served guests at all three establishments that Magnolia operates, Lago Trattoria, The Combine and Mulligan's Public House at the Norfolk Golf and Country Club.

Restaurant Manager

David's Restaurant
01.2015 - 01.2018
  • I was responsible for all day-to-day operations at the restaurant.
  • I oversaw floor service and all event booking and planning.
  • I completed weekly inventories, monitored stock levels, costs and ordered product accordingly.
  • I created and maintained positive relationships with many local businesses, and involved the restaurant in the community.
  • I managed the hiring, training and scheduling of all front of house employees
  • I took measures to ensure all equipment was in proper working condition, and learned preventative maintenance measures and how to resolve different issues.

Server/ Assistant Manager

David's Restaurant
01.2013 - 01.2015
  • I started as a server with David's right after graduating from college. I served in both the dining room and lounge areas most days a week. I was promoted to Assistant Manager after six months; from there I assisted with all the duties that I eventually undertook.

Education

Community Leadership Course -

Fanshawe College
Simcoe, ON
2018

Golf & Recreational Club Management Diploma -

Fanshawe College of Applied Arts And Technology
London, ON
06.2013

Beverage Hospitality Management Diploma -

Fanshawe College of Applied Arts And Technology
London, ON
06.2012

Visual Arts

H.B. Beal S.S
London, ON
06.2010

High School Diploma -

Sir Frederick Banting S.S.
London, ON
06.2009

Skills

    • Community Relations
    • Customer Transactions
    • Accurate Documentation Preparation
    • Cash Handling
    • Client Rapport-Building
      • Generating Referrals
      • Promoting Products
      • Educating Clients
      • Operational Efficiency

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Personal Banking Associate

TD Bank
10.2022 - Current

Customer Experience Associate

TD Bank
02.2022 - 10.2022

Store Manager

The Dover Cheese Shop
07.2019 - 01.2022

Event Liaison

Magnolia Hospitality
07.2018 - 07.2019

Restaurant Manager

David's Restaurant
01.2015 - 01.2018

Server/ Assistant Manager

David's Restaurant
01.2013 - 01.2015

Community Leadership Course -

Fanshawe College

Golf & Recreational Club Management Diploma -

Fanshawe College of Applied Arts And Technology

Beverage Hospitality Management Diploma -

Fanshawe College of Applied Arts And Technology

Visual Arts

H.B. Beal S.S

High School Diploma -

Sir Frederick Banting S.S.

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