Nicole Ilias
Whitby,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings and customer service. Hardworking team player with expertise in completing various clerical tasks. Over the many years I have adapted to being a highly efficient planner and problem-solver. Bringing strong written and verbal communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Whitby Community Pharmacy
04.2020 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Beauty Salon Coordinator
L'Attitudes Salon & Spa
09.2019 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing salon calendars.
- Streamlined daily operations for increased productivity by effectively coordinating staff schedules and assignments.
- Boosted salon revenue with strategic marketing initiatives, including social media campaigns and promotional events.
- Maintained a clean and inviting salon environment to promote client comfort and encourage repeat business.
- Assisted in the selection of new salon products, ensuring high-quality offerings for clients'' needs.
- Implemented inventory management systems to minimize product waste and optimize stock levels.
- Provided exceptional customer service, addressing concerns promptly and professionally, resulting in increased client loyalty.
- Collaborated with salon owner to develop new services and package offerings for clientele growth.
- Reduced no-shows through proactive communication strategies like reminder calls or text messages prior to scheduled appointments.
- Assisted clients in selecting appropriate services based on their individual needs, ensuring optimal satisfaction with results.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed cash flow, business transactions, banking, and accounting processes.
Receptionist Administrator
Mazda Dealership
02.2020 - 10.2020
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Education
Practical Nursing - Nursing
Durham College
Oshawa, ON04.2022
Skills
- Proficient in Microsoft Office
- Attention to Detail
- Time Management
- Effective Communication
- Interpersonal Skills
- Computer Proficiency
- Active Listening
- Positive Attitude
- Conflict Resolution
- Problem Solving
- Team Collaboration
- Multitasking Abilities
Languages
Arabic
Limited Working
English
Full Professional
French
Elementary
Certification
CPR
References
References available upon request.
Timeline
Pharmacy Technician
Whitby Community Pharmacy
04.2020 - Current
Receptionist Administrator
Mazda Dealership
02.2020 - 10.2020
Beauty Salon Coordinator
L'Attitudes Salon & Spa
09.2019 - Current
Practical Nursing - Nursing
Durham College
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