Nicole Ibarra

• Facilitated timely completion of contracts while ensuring accuracy and compliance
• Provided comprehensive technical support to advisors on various aspects including passphrases, policy inquiries, commissions, and compliance concerns
• Managed multiple contracts for advisors collaborating with various MGA/AGA insurance corporations, ensuring seamless coordination and execution
• Proficiently utilized software programs such as Apexa, Wealthserve (Bluesun), USSI, Microsoft 365 (Office Outlook), Prolink, Foresters, and Microsoft Excel spreadsheet for efficient contract management and data analysis
• Organized and conducted team meetings to foster collaboration and enhance productivity among team members
• Actively participated in webinars and conference meetings focusing on various aspects of life insurance, contributing to continuous learning and professional development
• Demonstrated integrity and maintained confidentiality while working remotely.

· Managed mortgage processes in a high-volume office, overseeing transactions from pre-approval to post-closing of residential properties, demonstrating proficiency in handling diverse mortgage portfolios.

· Developed a comprehensive understanding of the mortgage and real estate industries, enhancing knowledge of industry regulations and best practices.

· Collaborated closely with seasoned mortgage professionals with over 30 years of experience, observing and learning from interactions with lenders, lawyers, real estate professionals, and clientele.

· Played a pivotal role in administering a fast-paced mortgage office, handling customer and lender inquiries, tracking and qualifying new leads, and managing documentation.

· Utilized ZOHO CRM to streamline administrative processes and enhance customer relationship management.

· Assisted agents in keying deals in Filogix and submitting documents to lenders, ensuring accuracy and compliance with regulatory requirements.

• Monitored compliance with federal lending laws including RESPA and TILA regulations.
• Negotiated terms of mortgages with borrowers based on their individual needs.
• Set up debt payment plans based on client credit, income and assets.
• Researched and resolved customer inquiries regarding loan status, payment history, and other related issues.
• Verified client financial information to determine creditworthiness and loan eligibility.
• Collaborated with company teams to expedite loan approval processes.
• Developed relationships with real estate agents, lenders, attorneys, appraisers, and other stakeholders in the mortgage process.
• Reviewed credit histories from applicants and determined feasibility of granting requested loans.
• Assessed customer financial information to determine eligibility for mortgage loans.
• Ensured that all required forms were properly completed before submission to lender or investor.
• Provided training to new staff members on loan processing procedures and systems.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Developed and maintained relationships with local real estate agents.
• Complied applications and paperwork and double-checked for accuracy.
• Reviewed and verified loan documents to ensure accuracy of data entry into system.
• Updated client account information and records in company databases.
• Gathered client debt, credit and income information to determine loan eligibility.
• Helped clients fill out loan applications and find ideal loan options.
• Understood and followed oral and written directions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Excelled in a combined patient services/administrative role within a busy family clinic environment, cultivating the ability to multitask, thrive under pressure, and adapt to dynamic work environments
• Managed the audit of former patient charts for scanning and uploading into Electronic Medical Records (EMR), ensuring accuracy and compliance with regulatory standards
• Collaborated with external vendors to ensure the proper preparation and downloading of charts into the EMR system, facilitating seamless transition and accessibility of patient records
• Enhanced organizational skills by efficiently performing front desk duties alongside medical assistants and physicians, optimizing workflow and patient care delivery
• Provided clerical support to physicians, co-workers, and patients, demonstrating professionalism and attentiveness to individual needs
• Executed all office-related responsibilities with precision and effectiveness, fostering clear communication and coordination among patients, medical assistants, and physicians.