Nicole Hunter
Anaheim
Summary
Efficient event professional with a solid proven track record in my ability to manage large crowds, ensure smooth event operations and complete tasks swiftly at Anaheim Arenas Management, LLC. and Contemporary Services Corporation, excelling in crowd management and safety compliance. Skilled in customer service, I effectively coordinate events while demonstrating strong leadership and communication abilities. Committed to enhancing guest experiences through meticulous planning and execution, teamwork, problem-solving and positive guest interactions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Event Usher
Anaheim Arenas Management, LLC. - Honda Center
Anaheim
08.2024 - Current
- Conducted pre-event inspections to identify hazards and ensure safety compliance.
- Maintained order and monitored guest behavior throughout the venue.
- Directed traffic away from restricted areas to ensure safety of attendees.
- Coordinated with ushers on seating assignments and crowd control strategies.
- Provided assistance to guests with disabilities, ensuring special accommodations were met.
- Collected tickets at entrances and exits, verifying entry for guests.
- Greeted guests upon arrival and directed them to their designated seats.
- Informed security of suspicious activities to enhance overall venue safety.
Event Staff/Security
Contemporary Services Corporation
Anaheim
03.2024 - Current
- Provide queue line management, crowd flow control, event egress organization, and other crowd management services.
- Guest security screening, venue roamer security, stage barricade, and other front-of-house and back-of-house security.
Uber Eats Driver
UberEATS
Anaheim
02.2024 - Current
CSR - Customer Service Representative
Circle K
Yorba Linda
10.2019 - 01.2023
- Processed orders, forms, applications, and requests.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Provided customer service support to customers over the phone and by email.
- Assisted customers with product selection based on their needs and preferences.
- Identified customer needs and provided appropriate solutions.
- I'm extremely detail-oriented and a good team leader.
Event coordinator
TR entertainment
Riverside
03.2016 - 10.2019
- Graphic design, Entertainer booking scheduling, event coordination, event promotions.
Secretary
B & B Construction
Riverside
10.2014 - 11.2016
- Filed papers, receipts, organized and did accounting.
Education
Bachelor's degree - Film and Video Production & Psychology
San Diego State University
San Diego, CA06.2010
High school diploma - General education
Canyon High School
Anaheim, CA06.2004
Skills
- Graphic Design
- Event Planning
- Microsoft Office
- Accounting
- Adobe Photoshop
- Leadership
- Marketing
- Research
- Sales
- Customer service
- Phone etiquette
- Communication skills
- Driving
- Time management
- Organizational skills
- Basic math
- Relationship management
- Negotiation
- Social media management
- Computer skills
- Photography
- Customer relationship management
- Stocking
- Hospitality
- Merchandising
- Retail sales
- Packaging
- Shipping & receiving
- Google Docs
- Customer support
Certification
Driver's License, 06/01/22, 07/12/27
Guard Registration Card- Bureau of Security and Investigative Services
California, Valid 11/30/2024 - 11/30/2026
Personal Information
Authorized To Work: US
Timeline
Event Usher
Anaheim Arenas Management, LLC. - Honda Center
08.2024 - Current
Event Staff/Security
Contemporary Services Corporation
03.2024 - Current
Uber Eats Driver
UberEATS
02.2024 - Current
CSR - Customer Service Representative
Circle K
10.2019 - 01.2023
Event coordinator
TR entertainment
03.2016 - 10.2019
Secretary
B & B Construction
10.2014 - 11.2016
Bachelor's degree - Film and Video Production & Psychology
San Diego State University
High school diploma - General education
Canyon High School
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