Nicole Humby
ON
Summary
Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning to optimize store operations and drive sales. Track record of fostering positive team environments and enhancing customer satisfaction.
Overview
23
23
years of professional experience
Work History
Outlet Manager
Bytown Catering
07.2024 - Current
- Answered questions about policies and addressed customer concerns.
- Supervised and effectively trained 10 employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Reduced shrinkage 30% by closely monitoring inventory and security procedures.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Site Services Manager
Atkins Realis
05.2019 - 07.2024
- Company Overview: Trillium Line
- Managed and maintained all sites on Trillium Line
- Manages indirect costs for project
- Maintained a 2.5% variance from forecast to actual cost over last 5 years
- In charge of all equipment onsite and setting up sites from trailers, washrooms, booking hydrovacs watertrucks, sweepers, along with all other day to day needs
- Set up and maintained all records, licenses, inspections, storage and distribution of equipment
- In charge of purchasing of all small tools and distribution on site, and to stay within budget
- Managed team of up to 20 people
- Dealt with day to day issues, payroll, scheduling
- Reported to upper management on monthly basis on KPI, LPIs for team
- Responsible for planning, directing, managing, coordinating fleet of acquisition, assignment, utilization, maintenance repair, replacement and disposal for fleet vehicles of over 225 vehicles on site
- Backup payroll administrative duties on site
- Dealt with over 200 labour employees with daily timesheets, payroll inquiries, grievances and any other issues that arise
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
Equipment Supervisor
Atkins Realis
09.2016 - 10.2019
- Company Overview: OLRT-C Project
- Dealt with a fleet of 200 plus vehicles for entire project
- Dealt with accidents, insurance and maintenance of all vehicles
- Assisted in sale of all vehicles
- Ensure proper utilization and handling of all equipment and vehicles
- Ensure all safety measures are adhered to prior to deployment on site
- Assisted in the purchase, maintenance repair, inventory of equipment
- OLRT-C Project
Bartender
Aramark
08.2001 - 06.2003
- Company Overview: Canadian Tire Centre
- Serve drinks while maintaining clean and sanitary bar area
- Adhere to proper alcohol handling, sanitation, and safety procedures, and maintain appropriate dating, labeling, and rotation of all beverage items
- Take and serve food/ drink orders
- Deliver checks and collect payments
- Coordinated daily supply inventory for bar and submits orders to manager
- Completes cleaning according to standards
- Assisted with training of new employees
- Listened to customer complaints and suggestions to resolve complaints
- Canadian Tire Centre
Education
Business Administration And Management
Algonquin College
Ottawa,Ontario 04-2025
Hospitality Management -
Algonquin College
Skills
- Store operations
- Sales negotiation
- Budgeting and finance
- Lease negotiation
- Reliability
- Effective leader
- Operational Efficiency
- Staff training/development
- Team building
- Professionalism
- Scheduling
- Staff Training
References
- Becky Gilmer, Tomlinson Environmental, 613-889-0916
- Jason Ashton, OC Transpo, 613-299-6070
Languages
English
Full Professional
Timeline
Outlet Manager
Bytown Catering
07.2024 - Current
Site Services Manager
Atkins Realis
05.2019 - 07.2024
Equipment Supervisor
Atkins Realis
09.2016 - 10.2019
Bartender
Aramark
08.2001 - 06.2003
Business Administration And Management
Algonquin College
Hospitality Management -
Algonquin College
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