Nicole Hopkins
Milpitas
Summary
Productive Warehouse Associate with forklift certification and over 2 years in warehouse-based logistics. Detail-oriented with extraordinary problem-solving abilities. Skilled in receiving freight, shipping and maintaining and tracking inventory. Physically fit and agile to lift over 70 pounds.
Overview
15
15
years of professional experience
Work History
Clerk Processor
Goodwill
04.2024 - 11.2024
- Processed and managed documentation for efficient workflow and compliance adherence.
- Coordinated data entry tasks to ensure accuracy and timeliness of information.
- Implemented streamlined filing systems to enhance retrieval efficiency and reduce errors.
- Trained junior staff on processing protocols, improving team performance and productivity.
- Monitored inventory levels and processed requisitions to maintain optimal stock availability.
- Exceeded performance goals consistently, setting a positive example for peers and demonstrating commitment to excellence.
- Developed strong working relationships with colleagues to foster a positive work environment.
- Conducted quality control checks on processed documents to maintain a high level of accuracy.
Material Handler
Tesla
03.2021 - 10.2023
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Operated forklift in a safe manner to move large shipments within the facility.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Reported any malfunctions or damages of material handling equipment promptly.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Managed work area cleanliness by following company guidelines for organization.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Tagged and wrote identifying information on containers, boxes and cargo.
Barista
Starbucks
08.2020 - 01.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Cake Decorator
Walmart
03.2016 - 07.2020
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Formulated designs based on customer specifications.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Troubleshot any issues that arose during the cake decorating process.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Ensured all tools were sanitized prior to beginning each project.
- Assembled multiple tiers of cakes with precision and stability.
Cashier
CVS Pharmacy
03.2015 - 04.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Baker
Home Town Buffet
11.2013 - 09.2014
- Maintained accurate inventory of baking supplies and ingredients.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Rotated stock as needed to keep freshness intact.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Designed appealing product displays to maintain unique presentation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Food Service Team Member
Target
02.2010 - 10.2013
- Assisted in setting up and stocking food service area with necessary items.
- Ensured proper portion control was maintained when serving customers.
- Provided excellent customer service to guests by responding to their needs promptly.
- Maintained a clean, safe and sanitary work environment according to health codes.
- Prepared hot and cold beverages for customers following recipes accurately.
- Followed all established safety procedures while handling kitchen equipment and utensils.
- Performed cashiering duties such as taking orders, calculating totals, processing payments.
- Cleaned tables, chairs, counters and floors after each shift.
- Communicated effectively with fellow team members to ensure smooth operations of the restaurant.
- Monitored expiration dates on food items and discarded outdated products immediately.
- Checked temperatures of ovens and refrigerators regularly to maintain quality standards.
- Carried out daily opening and closing tasks such as cleaning dishes, restocking supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Education
Some College (No Degree) - Culinary Arts
The Art Institute of Sunnyvale
Sunnyvale, CAHigh School Diploma -
Calaveras Hills High School
Milpitas, CA06.2008
Skills
- Delivery Tracking
- OSHA Compliance
- Equipment Safety
- Stock Rotation
- Materials Handling and Transport
- Process Management
- Shipping and Receiving
- Attention to Detail
- Equipment Operation
- Heavy Lifting
- Teamwork and Collaboration
- Hand Trucks and Dollies
- Customer Service
- Assembly and Production
- Payment Processing
- ID Verification
- Cash Handling
- Retail Merchandising
- Order Packaging
- Order Verification
- Merchandise Restocking
- Credit and Cash Transactions
- Time Management Skills
- Food Handling Standards
- Professional Telephone Manner
Education and Training
other,other
Timeline
Clerk Processor
Goodwill
04.2024 - 11.2024
Material Handler
Tesla
03.2021 - 10.2023
Barista
Starbucks
08.2020 - 01.2021
Cake Decorator
Walmart
03.2016 - 07.2020
Cashier
CVS Pharmacy
03.2015 - 04.2016
Baker
Home Town Buffet
11.2013 - 09.2014
Food Service Team Member
Target
02.2010 - 10.2013
Some College (No Degree) - Culinary Arts
The Art Institute of Sunnyvale
High School Diploma -
Calaveras Hills High School