Nicole Hofman
Calgary
Summary
Passionate Human Resources Professional with 12 years experience in Strategic Operational Planning & Advising. Driven to holistically develop the employee experience through effective leadership & authentic relationship building across all levels of operations.
Overview
12
12
years of professional experience
Work History
SENIOR HR BUSINESS PARTNER
R360 Environmental Canada
11.2021 - Current
- Responsible for supporting the development, implementation, and delivery of all core HR processes within employee relations, engagement, compensation, talent acquisition, workforce planning, benefits, learning & development.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Providing daily guidance and leadership coaching to
managers/supervisors pertaining to the development
of high performance teams, performance management,
and corrective action strategies including internal
movement,performance improvement plans, and
employee relations as required. - Responsible for the creation of and implementation of HR training & development sessions for leaders and employees based on the needs of the business.
- Supporting the review and design of organizational structure within each business unit in response to changing business needs and opportunities.
- Advising and supporting Leadership teams in reviewing compensation recommendations on a quarterly & annual basis.
- Supporting the business’ needs in the execution of offboarding including due-diligence, severance calculations, document preparation, leadership support, and conducting exit interviews.
- Responsible in supporting the business partner & advising team in relation to day-to-day needs.
EMPLOYEE EXPERIENCE MANAGER
Barry's Canada
12.2017 - 10.2021
- Responsible for opening multiple studio locations across Canada - including the recruitment life cycle, training & development, employee relations, client experience, and organizational development.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Responsible for the recruitment of all employees Canada wide.
- Developed and facilitated all onboarding and training
initiatives for new and existing employees, developing metrics
to assess employee engagement & lifecycle. - Supported in the development of the company’s compensation & benefits program.
- Responsible for providing leadership support to Managers across four locations Canada wide.
- Responsible for coaching and managing the Canadian employee experience team.
- Responsible for the execution in offboarding all employees,
including termination documentation, exit interviews, and
team support as needed.
PEOPLE & CULTURE ADVISOR (Contract)
York University
01.2017 - 12.2017
- Responsible for advising and relaunching the organizational structure of a business unit within York University.
- Created and implemented the Business Operations - Business Plan for long term viability within Ancillary Services, University wide including all Staff, Students, & impacted Vendors.
- Advised & Educated Business Partners, Stakeholders, and
Department Leads of organizational change & growth,
cultivating healthy department culture while strengthening
cross department relationships. - Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
- Re-designed and led the employee onboarding & training
program for administration and marketing roles held by both
full time and part time unionized employees. - Coordinated employment offers with management and extended offers to selected candidates.
- Provided support to Department Leads for all employee relations matters, including performance management, compensation reviews, employee growth, and terminations as needed.
- Supported in the Orientation operations process with 35+
managers & employees across multiple campuses with a
primary focus on client engagement & satisfaction.
ONECARD MANAGER
Sheridan College
10.2013 - 12.2016
- Responsible for managing a newly created department within
Student Affairs to implement the use of the oneCard and it’s
technologies throughout multiple campuses. - Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Designed corresponding leadership & training documentation
to provide the highest level of Client experience and
engagement throughout each campus. - Managed team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Successfully reissued identification cards to 165k+ Students & Faculty within the first two years of launching.
OFFICER - NON-ACADEMIC BEHAVIOUR (Mat Leave)
Sheridan College
09.2012 - 10.2013
- Responsible for receiving, investigating complaints received from the members of the post secondary community, concerning allegations of violations of the Code of Student Rights & Responsibilities.
- Received and investigated complaints of highly sensitive and complex natures to determine a violation of the Code of Student Rights & Responsibilities.
- Prepared documented case files on each complaint and investigation, provided recommendations and decisions regarding punitive action.
- Assisted in the development of educational programs to promote an understanding of the code of student rights and responsibilities for students and faculty across multiple campuses.
- Strengthened relationships with external partners by consistently providing valuable assistance during joint investigations.
- Collaborated with law enforcement agencies to share intelligence and coordinate joint operations, resulting in successful case closures.
Education
BBA - Human Resources Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON05.2012
Skills
Employee Relations
Recruitment and Selection
Organizational Development
Mentoring and Coaching
Onboarding and Orientation
Workforce Planning
Succession Planning
Compensation and Benefits
Timeline
SENIOR HR BUSINESS PARTNER
R360 Environmental Canada
11.2021 - Current
EMPLOYEE EXPERIENCE MANAGER
Barry's Canada
12.2017 - 10.2021
PEOPLE & CULTURE ADVISOR (Contract)
York University
01.2017 - 12.2017
ONECARD MANAGER
Sheridan College
10.2013 - 12.2016
OFFICER - NON-ACADEMIC BEHAVIOUR (Mat Leave)
Sheridan College
09.2012 - 10.2013
BBA - Human Resources Management
Sheridan College Institute of Technology And Advanced Learning
Similar Profiles
Ethan BuckEthan Buck
TRD Operator at R360 Environmental Solutions / Secure EnergyTRD Operator at R360 Environmental Solutions / Secure Energy
Ernesto LopezErnesto Lopez
Lead Operator at R360 Environmental Solutions (Previously Secure)Lead Operator at R360 Environmental Solutions (Previously Secure)
Randy KrinkeRandy Krinke
Plant Operator at R360 Environmental SolutionsPlant Operator at R360 Environmental Solutions