Nicole Higham
Wilsonville,ON
Summary
Adept at leading teams to exceed sales goals and improve store operations, I bring a proven track record from my time at PetSmart. Specializing in inventory control and team building, my approach has consistently enhanced customer engagement and streamlined processes, achieving significant operational efficiencies.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
PetSmart
Brantford, Ontario
10.2016 - 12.2021
- Managed the day-to-day operations, including scheduling, ordering, inventory management and payroll.
- Supervised a team of employees and provided ongoing training to ensure the highest levels of customer service.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Real Canadian Superstore
Georgetown, Ontario
01.2011 - 10.2016
- Managed day-to-day operations, including scheduling, assigning tasks, and training.
- Oversaw store-wide inventories, accountability reporting, and food safety measures.
- Organized weekly meetings with department heads to review sales and goals.
Assistant Store Manager
Jacob
Burlington, Ontario
01.2010 - 01.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and customer service standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - International Development
Dalhousie University
Halifax, NS10-2008
Skills
- Inventory control
- Sales expertise
- Hiring and training
- Problem-solving
- Customer service and engagement
- Team building and leadership
Timeline
Assistant Store Manager
PetSmart
10.2016 - 12.2021
Assistant Store Manager
Real Canadian Superstore
01.2011 - 10.2016
Assistant Store Manager
Jacob
01.2010 - 01.2011
Bachelor of Arts - International Development
Dalhousie University