Nicole Hickman
Social Services
Penn Valley,CA
Summary
Compassionate social services professional with 9+ years of experience in housing navigation, recovery counseling, and peer support. Skilled in crisis intervention, case management, and client advocacy. Known for building trust with clients, coordinating resources, and supporting individuals through trauma-informed care to achieve stability and independence.
Overview
10
10
years of professional experience
10
10
Certifications
Work History
Youth Navigator
Connecting Point
Grass Valley, CA
07.2024 - Current
- Provide outreach, enrollment, and one-on-one case management
- Support youth in setting educational/career goals
- Coordinate workshops, referrals, and job placements
Housing Navigator
Connecting Point
Grass Valley, CA
08.2023 - 07.2024
- Conduct housing assessments and connect clients to services
- Maintain HMIS documentation and manage case plans
- Collaborate with agencies, shelters, and landlords
Substance Use Disorder Counselor
Granite Wellness
Grass Valley, CA
01.2020 - 07.2023
- Led client intakes, treatment/discharge plans
- Facilitated group sessions and tracked client progress
- Supported perinatal clients and CPS reunification
- Administered drug testing and monitored client behavior
Peer Recovery Specialist
California Recovery
Roseville, CA
03.2020 - 12.2020
- Provided recovery support, client monitoring, and discharge planning
- Coordinated with case managers and conducted group facilitation
Lead Peer Counselor
AMI Housing
Auburn, CA
08.2017 - 03.2020
- Supervised housing staff and oversaw operations
- Supported residents with service plans and crisis response
- Coordinated community outreach and peer training
Administrative Assistant
AMI Housing
Auburn, CA
04.2017 - 08.2017
- Managed scheduling, payroll support, visitor intake, and filing
- Coordinated communications and handled confidential materials
Peer Advocate
Adult System of Care
Auburn, CA
06.2015 - 04.2017
- Assisted clients with housing/job search and center support
- Maintained office inventory and guest tracking
Skills
- Conflict resolution
- Compassionate communication
- Crisis response
- Case management
- Trauma-informed support
- Time management
- Peer mentorship
- Community resource navigation
Certification
Motivational Interviewing
Timeline
Youth Navigator
Connecting Point
07.2024 - Current
Housing Navigator
Connecting Point
08.2023 - 07.2024
Peer Recovery Specialist
California Recovery
03.2020 - 12.2020
Substance Use Disorder Counselor
Granite Wellness
01.2020 - 07.2023
Lead Peer Counselor
AMI Housing
08.2017 - 03.2020
Administrative Assistant
AMI Housing
04.2017 - 08.2017
Peer Advocate
Adult System of Care
06.2015 - 04.2017
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