Nicole Heron
Brampton,Ontario
Summary
- Health Sciences Graduate of Early Childhood Education. Who is a highly motivated Knowledgeable and dedicated customer service professional, with over 9 years’ experience in Client Service
- Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
- Astute Call Center professional offering polished communication skills
- Brings excellent organizational skills and talent for overcoming customer objections
- Self-motivated and true team player. Goal-oriented worker with outstanding knowledge
Overview
10
10
years of professional experience
Work History
Customer Appointment Setter
Devar Group
01.2023 - 05.2023
- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Assist customers with inquiries, account status and problem resolution
- Provided information regarding services and policies
Customer Service Representative
CIBC BANK
01.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answer incoming calls from credit cards clients as well as calls transferred from other departments
- Assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals
Sales Associate
Guess Outlets
10.2019 - 01.2022
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Returning and exchanging customers purchases
- Stocked up products on shelves / racks in front of registers and around the store
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives
- Increased sales by offering advice on purchases and promoting additional products
Customer Service Representative
Buchanan Technology
05.2021 - 10.2021
- Schedule appointments for COVID19 vaccine for clients and prosperously concealed their confidential information
- Answering questions and providing information when needed
- Answer approximately 80 inquiries per day from clients in a courteous and professional manner
Cashier
Fortinos
08.2017 - 10.2018
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, debit and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Prep cook ( chop - vegetables, fruits, cut dough make pizza)
Prep Cook
Lionhead Golf Course
10.2016 - 01.2017
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash
- Proper stocking and rotation of merchandise to ensure fresh, high quality offerings
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Cashier
Swiss chalet
09.2013 - 06.2015
- Proper stocking and rotation of merchandise to ensure fresh, high quality offerings
- Committed team player, Organized and efficient server
- High energy & Quick problem solver
- Thrives in a fast-paced environment
Education
Health Sciences Graduate - Early Childhood Education
Humber College
Toronto, ON05.2020
Skills
- Excellent communicator
- Internally driven
- Positive attitude
- Fast learner
- Highly adaptable
- Team builder
- Detail oriented
- Multitasking and Prioritization
Timeline
Customer Appointment Setter
Devar Group
01.2023 - 05.2023
Customer Service Representative
CIBC BANK
01.2022 - 11.2022
Customer Service Representative
Buchanan Technology
05.2021 - 10.2021
Sales Associate
Guess Outlets
10.2019 - 01.2022
Cashier
Fortinos
08.2017 - 10.2018
Prep Cook
Lionhead Golf Course
10.2016 - 01.2017
Cashier
Swiss chalet
09.2013 - 06.2015
Health Sciences Graduate - Early Childhood Education
Humber College
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