Nicole Herbut
Kitchener,Canada
Summary
Creative and innovative professional with a proven ability to see the larger picture and deliver exceptional results in customer service. My extensive experience working with diverse clients enhances my understanding of their needs, leading to tailored solutions that consistently exceed expectations. Highly organized and adept at coordinating complex tasks to ensure seamless operations while effectively managing schedules and resources. Renowned for fostering teamwork and adapting to dynamic environments, significantly contributing to organizational success through enhanced collaboration and streamlined workflows.
Overview
19
19
years of professional experience
Work History
Customer Success Coordinator
ESentire
07.2024 - 03.2026
- Achieved successful customer onboarding for physical hardware and cloud-based solutions through effective management of deployment processes. Guided customers to operational readiness and long-term success.
- Managed offboarding procedures to guarantee seamless service cancellation, including guiding clients on hardware returns and addressing inquiries.
- Facilitated cross-departmental collaboration to address customer challenges. Led initiatives to streamline processes across multiple teams. Served as a key intermediary for effective communication between departments.
- Diagnosed and addressed troubleshooting challenges across various platforms to maintain operational efficiency.
- Assisted team in migrating ticket database from outdated system to new platform. Supported troubleshooting efforts by opening tickets to identify and resolve bugs in workflows. Collaborated with colleagues to ensure smooth transition and functionality of new system.
- Demonstrated adaptability by pursuing new knowledge and undertaking additional projects in response to evolving role requirements.
- Streamlined processes to prioritize and address urgent deployments in a fast-paced environment.
- Implemented organizational strategies for inbox management, prioritizing urgent messages from customers and coworkers.
- Monitored customer configurations with high attention to detail. Addressed issues promptly to maintain operational efficiency. Supported teams in managing high-stress environments effectively.
- Demonstrated proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Designed and implemented process documents to support colleagues in achieving project objectives.
- Oversaw secure handling of customer confidential passwords and account secrets, maintaining trust and confidentiality.
Freelance Photographer
Nicole Herbut Photography
05.2015 - 07.2024
- Specializes in capturing authentic and memorable moments within the context of family life. Moving beyond traditional posed portraits, I have a deep understanding of the importance of documenting genuine connections, emotions, and interactions between family members. With a keen eye for detail, I effortlessly blend into the environment, observing and capturing candid moments that reflect the true essence of family dynamics. From the laughter-filled playtime to the tender moments of bonding, my goal is to create a visual narrative that tells the unique story of each family. Through my distinctive photography style and expert storytelling techniques, I provide families with a powerful and timeless collection of images that they can cherish for generations to come.
Applications & Support Specialist
Rogers Publishing Ltd
01.2007 - 01.2009
- Technical support and training for sales database on MSG software - Continuous development of the Rogers Publishing websites - Use of Photoshop, Dreamweaver, Flash and Illustrator CS3 on websites
Education
Bachelor of Fine Arts Degree - Image Arts-New Media
Ryerson University
Toronto, Ontario04-2006
Skills
- Web Design, Digital Photography and Video Production
- Highly proficient on both Mac and PC Platforms
- Document management
- Strong customer service and interpersonal skills
- Multitasking and organization
- Data entry
- Work Planning and Prioritization
- Discretion and confidentiality
- Attention to detail
- Scheduling and calendar management
- Process improvement
Accomplishments
- Recognized with the Bravo Zulu award (eSentire company wide award) for my involvement in migrating an entire ticket database to a new system, while conducting thorough troubleshooting and initiating bug tickets to fix workflow disruptions.
- Integral member of the three-person team who helped design, research, populate and launch the RogersPublishing.ca / LesEditionsRogers.ca website in about ten weeks. This website won third place in the 2007 Ted Rogers Innovation Awards (Marketing & Promotion category)
- Created a “mock” advertising campaign for Dove as my fourth year thesis project. This project allowed me to work with a Photographer as well as the commercial producer with OMNI Television to produce magazine ads, a website and a thirty second commercial highlighting the product.
Timeline
Customer Success Coordinator
ESentire
07.2024 - 03.2026
Freelance Photographer
Nicole Herbut Photography
05.2015 - 07.2024
Applications & Support Specialist
Rogers Publishing Ltd
01.2007 - 01.2009
Bachelor of Fine Arts Degree - Image Arts-New Media
Ryerson University