Nicole Haupt
Sutton West,ON
Summary
Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in a patient-centric medical office. Successfully oversee human resources, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Clinic Manager
Keswick Active Health Group
09.2009 - 05.2017
- Managed clinic operations by implementing efficient scheduling and appointment systems (Practice Perfect).
- Improved patient satisfaction through effective communication and compassionate care.
- Enhanced team performance by providing regular training and feedback.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Managed billing for MVA, WSIB and private health insurance.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of professionals and support staff.
Education
Bachelor of Arts - Sociology
University of Toronto
Toronto, ONSkills
- Scheduling
- Medical Billing
- Technical Troubleshooting
- Employee Recruitment
- Patient Flow
- Administrative Leadership
- Supply Coordination
- Staff Supervision
- Customer Service
- Patient Care Coordination
- Organizational Skills
- Time Management
- Problem Solving
- Decision Making
- Employee Training
- Records Management
- Employee Work Scheduling
Volunteer
York Region District School Board - 2018-2021
Harrogate Hills Riding Academy - 2022-present
References
Available upon request
Timeline
Clinic Manager
Keswick Active Health Group
09.2009 - 05.2017
Bachelor of Arts - Sociology
University of Toronto
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