Nicole Harvey
Maple Ridge,Canada
Summary
Dynamic Implementation Manager with a proven track record at Henry Schein One Inc, adept in project management and strategic relationship development. Excelled in onboarding major DSOs, enhancing customer workflows, and working with cross-functional teams to exceed project goals. Skilled in analytical problem-solving and communication, consistently delivering projects within scope and budget.
Overview
20
20
years of professional experience
Work History
Implementation Manager – Canada
Henry Schein One Inc
Surrey, Canada
01.2017 - Current
- Responsible for onboarding all new dental offices with Canada’s two largest DSO’s
- Customer relations management
- Plan and execute deliverables based on confirmed scope, goals, timelines and resource needs
- Ensure deliverables are met on time and within scope
- Provide support during the implementation process, troubleshoot issues and ensure smooth go-live
- Deliver exceptional service experiences with clients
- Use project management tools to track deliverables progress, risks, tasks and manage communication with the team and clients
- Analyze customer workflows and provide recommendations on how best to utilize our software to achieve their business goals
- Laisse with internal teams to ensure trial conversions are successful and go live timelines are met and proper resourcing is allotted
IT Project Coordinator
R & D Systems Auditing Inc.
Vancouver, Canada
01.2005 - 01.2017
- Oversee the development and implementation of an in-house CRM database to replace outdated existing database
- Coordinate and track all steps involved in customer cost recovery system implementation including purchasing, logistics, reporting, scheduling for projects from $5000-$200,000 throughout Canada
- Experience managing multiple projects at one time
- Plan, organize and implement most aspects of in house projects
- Track and communicate project status to upper management through weekly reports
- Facilitate meetings with internal departments to review goals and manage progress
- Liaise with stakeholders, IT managers and in house technicians to ensure customer needs are met
- Work with stakeholders to develop scope documents and manage project’s accordingly through the systems development lifecycle
- Monitor and approve Vendor Invoicing and all Project closeout documentation
Education
Change Management -
UBC Continuing Studies
11.2024
Business Analysis -
UBC Continuing Studies
01.2017
Project Management Certification -
UBC Continuing Studies
01.2014
Associate of Arts - Forensic Studies
Douglas College
01.2011
Legal Administrative Diploma -
CDI College
01.2005
Skills
- Project Management
- Leadership
- Analytical Skills
- Teamwork
- Strategic Relationship Development
- Communication
- Analytical Problem Solving
Administrativeoperations
- Ongoing analysis, evaluation and optimization of in house service processes
- Inventory oversight and purchasing for international offices
- Manage Time and Materials billing and oversee both Vancouver and Seattle office customer maintenance renewals and billings
- Develop solid relationships with outside vendors
- Proficient and experienced using the full Microsoft Office Suite of Products
- Customer Relationship Database Administration
Qualification Highlights
- Implementation Manager
- Excellent Project Management Skills
- Decisive Leader
- Strong Analytical Skills
- Team Player
- Builder of Lasting Business Relationships
- Exceptional Communication Skills
- Creative Problem Solver
Timeline
Implementation Manager – Canada
Henry Schein One Inc
01.2017 - Current
IT Project Coordinator
R & D Systems Auditing Inc.
01.2005 - 01.2017
Change Management -
UBC Continuing Studies
Business Analysis -
UBC Continuing Studies
Project Management Certification -
UBC Continuing Studies
Associate of Arts - Forensic Studies
Douglas College
Legal Administrative Diploma -
CDI College
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