Nicole Harrison
Fort Saskatchewan,AB
Summary
Organized, dependable, friendly and energetic individual successful at managing multiple priorities with a positive and creative attitude. Highly motivated, hardworking, and personable with excellent communication and computer skills,
Overview
2025
2025
years of professional experience
Work History
Educational Assistant
Elk Island Public Schools
09.2023 - 06.2024
- Supported staff by instructing Mathematics and Language Arts to Grade 6 students in order to return them to grade level performance
- Completing of recordkeeping and administrative tasks
- Administered tests and assessments to evaluate student progress and performance
Office Assistant/Reception
Northern Lights School Division
08.2020 - 06.2022
- Maintained an up-to-date database of student records, medical information, emergency contact information, and safeguarded all confidential information.
- Managed reception area, creating welcoming atmosphere for students, parents, and visitors.
- Performed clerical and administrative support duties to optimize workflow procedures.
Pet Store Clerk / Pet Shelter Volunteer
Pet and Farm Shop (original Owners)
01.2017 - 03.2020
- Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.
- Increased customer satisfaction and loyalty by providing knowledgeable and friendly assistance in pet care, products, and services.
- Maintained operations, ordered and received stock, opened and closed store alone, balanced daily sales.
Customer Service Representative Manager
Scotia Bank
- Excelled at customer service, satisfaction, and loyalty
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Power Engineer
Cenovus Energy
- Enhanced power plant efficiency by implementing advanced control systems and optimizing equipment performance.
- Completed daily inspections and tests on plant equipment and documented findings.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
Education
Power Engineering Certificate - Power Engineering
Portage College
Lac La Biche, ABClasses -
Grant MacEwan
Edmonton, ABHigh School Diploma -
J.A. Williams High School
Lac La Biche, ABSkills
- Punctual and Very Organized
- High Degree of Integrity and Discretion
- Strong Analytical Problem Solver
- Adaptable and Flexible
- Customer Relationship Management Experience
- Administration and Reporting
- Database entry
- Excellent Communication
- Excellent Computer Skills
- Conflict Mediation and Resolution Training
- NVCI Certified
- CPR certifiction
Timeline
Educational Assistant
Elk Island Public Schools
09.2023 - 06.2024
Office Assistant/Reception
Northern Lights School Division
08.2020 - 06.2022
Pet Store Clerk / Pet Shelter Volunteer
Pet and Farm Shop (original Owners)
01.2017 - 03.2020
Customer Service Representative Manager
Scotia Bank
Power Engineer
Cenovus Energy
Power Engineering Certificate - Power Engineering
Portage College
Classes -
Grant MacEwan
High School Diploma -
J.A. Williams High School
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