Nicole Hanes
Elk Grove
Summary
Experienced food service professional prepared for role in busy cafeteria environment. Strong background in food preparation, customer service, and maintaining cleanliness. Known for collaborating effectively with team members and adapting to changing needs. Reliable and focused on achieving high standards in every task.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant I
Elk Grove High School
08.2023 - Current
- Ability to plan, organize and participate in food prep at a secondary school, including preparation and serving of quality food, maintaining cafeteria facilities, equipment and utensils in a clean and sanitary manner
- Perform and maintain accurate records and reports.
- Assist in planning and carrying out a large-scale food service program by performing mathematical calculations quickly and accurately to estimate quantities needed.
- Prepare and assemble both hot and cold food items and ingredients, assuring food items are served and stored properly.
- Meet schedules and timelines.
- Effectively operate kitchen equipment, such as stoves, ovens, warmers and computer systems
- Communicate effectively, maintaining a patient, courteous and professional relationship with my superiors and peers
- Assist in delegating duties.
- Greet students in with friendliness and professionalism.
- Contribute to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Owner
Curious Craft Store
12.2019 - 04.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Provided exceptional customer service by offering quality products and going above and beyond for my clients.
Barista Shift Supervisor
Buckthorns
02.2001 - 08.2004
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Provided customers with quality coffee drinks, desserts and lunches.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Education
Associates Degree - Business Management
Heald Business College
01.1999
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Problem-solving
- Basic mathematics
- Task prioritization
- Flexibility and adaptability
- Excellent customer service
- Strive for continued excellence and growth
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association. 2024
Timeline
Assistant I
Elk Grove High School
08.2023 - Current
Owner
Curious Craft Store
12.2019 - 04.2023
Barista Shift Supervisor
Buckthorns
02.2001 - 08.2004
- ServSafe Food Protection Manager Certification - National Restaurant Association. 2024
Associates Degree - Business Management
Heald Business College
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