Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicole Gross

Winnipeg,Manitoba

Summary

Highly motivated sales professional and strategic leader with over 15 years experience with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding globally. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Global Operations, Senior Manager

IntouchCX
Winnipeg, Manitoba
1 2019 - Current
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Analyzed customer feedback and developed strategies to improve customer satisfaction, resulting in a 10% increase in customer satisfaction.
  • Improved overall productivity by 15% through effective coaching and performance management
  • Facilitated the implementation of a new KPI dashboard to monitor sales performance, increasing visibility and accountability.
  • Prepare and review quarterly business reports.
  • Drive global results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service.
  • Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
  • Developed strong relationships with vendors through consistent engagement, collaboration, and transparent communication practice

Sales Representative

The HVAC Group
Winnipeg, Manitoba
5 2017 - 01.2019
  • Managed a sales pipeline of over 200 potential customers, resulting in 32% increase in sales revenue within first six months.
  • Maintained customer retention between 87% and 96% over a two-year period by proactively addressing customer needs and providing timely solutions.
  • Developed and delivered customized sales presentations and proposals.
  • Participated in trade shows and conferences to network and generate leads.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Utilized CRM software to track and report sales activity, resulting in a 15% increase in sales productivity and efficiency.

Sales Manager

True Star Health and Wellness
Winnipeg, Manitoba
02.2011 - 02.2015
  • Developed personalized wellness programs tailored to each client's individual needs and goals.
  • Monitored clients progress, offered motivation and adjusted plans as needed to ensure successful results.
  • Collaborated with a team of healthcare professionals to create comprehensive wellness programs for clients.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Inspired the sales team to grow and develop individual sales goals, resulting in an Increased client memberships by 50% in first year and 63% in second year.
  • Cold-called 20+ potential clients on a daily basis with a closing rate 10% to 20%.
  • Focused on enhancing client satisfaction, resulting in winning awards for top sales manager and most improved clinic.
  • Exceed monthly sales targets through effective upselling and cross-selling techniques.
  • Represented company at conference and trade shows

Sales Manager

Magellan Vacations
Winnipeg, Manitoba
02.2007 - 02.2011
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Led the growth of a sales team from 10- 100+ employees
  • Implemented a new sales training program resulting in a 20% increase in team productivity and reducing employee turnover by 15%.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Education

Business Administration -

Red River College
Winnipeg, MB

Skills

Sales Strategy Implementation

Influential Negotiation Skills

Strategic Selling Skills

Interpersonal Communication

Coaching & Mentoring

Budget Management

After Sales Support

Sales Presentation Planning

Team Leadership

Relationship Management

Process Improvement

References

  • Mellany Banadera, VP Operations, 204-997-7292
  • Nicole Johnson, HR Manager, 204-869-2909
  • Kelly Bishop, Director Health and Safety, 204-509-9763

Timeline

Sales Manager

True Star Health and Wellness
02.2011 - 02.2015

Sales Manager

Magellan Vacations
02.2007 - 02.2011

Global Operations, Senior Manager

IntouchCX
1 2019 - Current

Sales Representative

The HVAC Group
5 2017 - 01.2019

Business Administration -

Red River College

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