Nicole Greenhill
2631 Gem Ave., Windsor
Summary
Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Responsible for the efficient and accurate processing of all files submitted. Providing mortgage partners and/or customers with information regarding customer loans and whom they are to contact; researching customer records. Self-motivated leader with expertise in expanding network connections, introducing products and educating mortgage partners and customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Partner Support Manager
Canadian First Financial Group
03.2017 - Current
- Knowledge and work with a variety of automated systems (including Microsoft Word and Excel), Outlook and office equipment.
- Team member providing assistance to co-workers and customers.
- Prioritize and manage a constantly fluctuating workload.
- Prospecting and aggressively pursue new business.
- Establish individual performance targets, goals and objectives – measure and track.
- Manage external and internal relationships effectively.
- Achieve a high level of customer satisfaction through availability, communication and effective follow up.
- Cultivated strong professional relationships with suppliers, mortgage partners and customers to drive long-term business development.
- Created presentation materials for sales, customer relations, and management purposes.
- Increased repeat customer base by maintaining relationships with high-profile customers and effectively managing service issues.
- Contact customers via phone and email to explore connections, offer services and cement relationships.
Office Administrator/Mortgage Agent
Verico Equity Plus Mortgages Inc
02.2002 - 03.2016
- Manage data entry into a computerized system, data tracking and data entry for customer database software programs.
- Compose correspondence and/or memos, records management.
- Manage reception and direction of multi phone line communications (20 lines).
- Professionally greet and direct visitors/clients.
- Provide informational support to customers, the public, coworkers and industry partners.
- Administrative support in analyzing and extracting information from files, collect information and compile reports.
- Manage office inventory and maintain office equipment and repairs as needed.
- Provide support services in Finance and Accounting by keeping track of commissions along with accounts payables and receivables.
- Evaluated credit and background information to process loan applications.
- Evaluated client situations and recommended optimal products to meet individual needs.
Receptionist/Team Assistant
Mortgage Intelligence
01.2001 - 02.2002
- Answer multi phone lines in a fast and professional manner (20 lines).
- Meet and greet customers and schedule appointments.
- Photocopy, fax, file and organize as needed.
- Handle office inventory and maintain office equipment.
- Sort and distribute mail and preparation of outgoing correspondence.
- Administrative support including document creation and letter preparation.
- Electronically schedule and coordinate office meetings.
- Supported team by keeping organized schedules, communications and files.
Hairstylist
Trade Secrets/Paul Anthony’s
01.1993 - 01.2001
- Meet and greet customers.
- Book appointments.
- Hair product inventory and orders
- Styled and designed traditional and contemporary hairstyles for men, women and children.
Receptionist/daycare Helper
Glengarry Child Care Centre
01.1998 - 01.1999
- Basic Reception duties.
Education
Annual Mortgage Agent License Renewal - Mortgage Brokering
Mortgage Professionals Of Canada
TorontoSome College (No Degree) - Certificate For Excel Spreadsheet Training
St .Clair College
Windsor, ONCompleted And Received Certificate/Licence - Mortgage Broker Course
Seneca College
Windsor, ON2007
Hairstyling License - Hairstylist
Century Secondary School
Windsor, ON1998
High School Diploma -
Century Secondary School
Windsor, ON06.1994
Skills
- Administrative support and office administration
- Client, Research
- Provide quality customer service in a variety of challenging circumstances
- Database management, Telemarketing
- Direction, Phone
- Operating Procedures and Policies
Timeline
Partner Support Manager
Canadian First Financial Group
03.2017 - Current
Office Administrator/Mortgage Agent
Verico Equity Plus Mortgages Inc
02.2002 - 03.2016
Receptionist/Team Assistant
Mortgage Intelligence
01.2001 - 02.2002
Receptionist/daycare Helper
Glengarry Child Care Centre
01.1998 - 01.1999
Hairstylist
Trade Secrets/Paul Anthony’s
01.1993 - 01.2001
Annual Mortgage Agent License Renewal - Mortgage Brokering
Mortgage Professionals Of Canada
Some College (No Degree) - Certificate For Excel Spreadsheet Training
St .Clair College
Completed And Received Certificate/Licence - Mortgage Broker Course
Seneca College
Hairstyling License - Hairstylist
Century Secondary School
High School Diploma -
Century Secondary School
Similar Profiles
Sachin SureshSachin Suresh
Jr. Software Automation Developer at Canadian Tire Financial ServicesJr. Software Automation Developer at Canadian Tire Financial Services
Ashleigh HendersonAshleigh Henderson
Customer Service Representative at Canadian Tire Financial ServicesCustomer Service Representative at Canadian Tire Financial Services
Rahul PugazhendiRahul Pugazhendi
Software Engineer II, Backend - Growth & Retention at KOHO Financial Inc - A Top B2C Canadian FintechSoftware Engineer II, Backend - Growth & Retention at KOHO Financial Inc - A Top B2C Canadian Fintech
Maha Abu-DrazMaha Abu-Draz
IT Help Desk Technician at Agriculture and Agri-Food Canada, AAFCIT Help Desk Technician at Agriculture and Agri-Food Canada, AAFC
Martina OfosuMartina Ofosu
E-Commerce Billing & Payments Program Manager at TikTok (Bytedance)E-Commerce Billing & Payments Program Manager at TikTok (Bytedance)