Nicole Goodyear
Port Alberni,BC
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
9
9
years of professional experience
Work History
Server
Boomerangs cafe
Port Alberni, BC
09.2014 - 09.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Prep Cook
Cuckoo’s
Coombs, British Columbia
06.2011 - 11.2014
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Heated sauces, soups and gravies according to specified methods.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
Restaurant Hostess
Smitty’s
Parksville , British Columbia
08.2010 - 11.2011
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
High School Diploma -
Ballenas Secondary School
Parksville , British Columbia06-2013
Skills
- Proficient in customer service, food preparation, and maintaining cleanliness and safety standards
- The ability to interact with customers in a friendly, courteous and professional manner, addressing their needs and concerns to provide a positive dining experience
- Communicates clearly and positively with coworkers and management
- Excellent memory retention, multi-tasking, and ability to handle stressful situations professionally
- Known for a positive attitude, teamwork, and ability to thrive in fast-paced environments
Timeline
Server
Boomerangs cafe
09.2014 - 09.2019
Prep Cook
Cuckoo’s
06.2011 - 11.2014
Restaurant Hostess
Smitty’s
08.2010 - 11.2011
High School Diploma -
Ballenas Secondary School