Nicole González
Montreal,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Fast learner in different areas of work. Basic-to-Intermediate computer skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Les Entreprises Vinmar Quebec Inc.
09.2022 - Current
- Handled OVER 200 customer requests courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Advisor
Hennes & Mauritz
03.2019 - 09.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Trained and mentored new sales representatives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Cardenal Juan Francisco Fresno Larraín
Santiago, CHL.11.2011
Skills
- Customer Loyalty
- Marketing
- e-Commerce
- Marketing Analytics
- Customer Outreach
- Interpretation and Translation Services
- Understanding Customer Needs
- Online Chat
- Customer Service and Assistance
- Process Transactions
- Merchandise Orders and Exchanges
- Stocking and Replenishing
- Active Listening
Languages
English
Professional Working
Spanish
Native or Bilingual
French
Elementary
Certification
Foundations of Digital Marketing and e-Commerce
- Google (Coursera) - July 13th 2022 (18 hours approx.)
Timeline
Customer Service Representative
Les Entreprises Vinmar Quebec Inc.
09.2022 - Current
Sales Advisor
Hennes & Mauritz
03.2019 - 09.2019
High School Diploma -
Cardenal Juan Francisco Fresno Larraín
Foundations of Digital Marketing and e-Commerce
- Google (Coursera) - July 13th 2022 (18 hours approx.)
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