Summary
Overview
Work History
Education
Skills
Languages
Referrals
Timeline
Generic

Nicole Gomez

Toronto,ON

Summary

With many years of experience in retail management, I have developed a comprehensive understanding of all aspects of store operations, ensuring consistent performance and success.

My roles involved overseeing the day-to-day activities of the store, from driving sales to ensuring smooth operations, all while maintaining a strong focus on providing excellent customer service. My expertise in inventory management, particularly in receiving and stocking, has ensured that product levels were optimized, helping the store meet daily demand. I have preformed hands-on tasks in every area, from managing floor operations to handling back-end logistics, ensuring the stores efficiency and profitability. Other achievements include centralizing recruitment operations, improving applicant tracking, and reducing processing times. Complex problem-solver with a superior work ethic and excellent organizational abilities.

Overview

10
10
years of professional experience

Work History

Sales Lead Manager

Williams-Sonoma
10.2021 - 05.2023
  • Instructed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Led sales initiatives for all staff members to meet and exceed monthly and quarterly targets. As well as coaching employees in successful selling methods and encouraging cross-selling for additional products and services.
  • Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements during hiring peaks.
  • Developed and implemented various employee training programs focused on brand knowledge, product expertise and exceptional customer service.
  • Assisted in executing visual merchandising strategies and implementation to maintain the store's luxury image.
  • Handled high-profile clients daily and resolved any escalated customer service issues with utmost professionalism ensuring a positive outcome always.
  • Attended weekly meetings with fellow managers to discuss and optimize strategies for daily store operations.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment. Also, I leveraged analytical skills to monitor inventory levels and forecast demand patterns, facilitating optimal stock management decisions.

Stock Associate

Pottery Barn Kids
10.2019 - 03.2020
  • Managed inventory levels and ensured accurate receiving, organization, and replenishment of stock on the sales floor.
  • Coordinated with management and sales team to maintain a well-organized and visually appealing store according to company policy during floor resets/flips.
  • Handled product shipments twice weekly with efficiency and care whilst adhering to the store's high-quality standards to avoid damage during storage and display.
  • Assisted with auditing to track stock discrepancies and ensure accurate records.
  • Collaborated with my stock team members to maintain a clean, organized, and safe work environment in the stockroom whilst abiding by legal safety precautions.
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.

Assistant Manager

Sunrise Records
05.2017 - 12.2018
  • As a full-time assistant manager, I helped with building the store in 6 weeks from a space to a business whilst hiring a full team.
  • Supported store manager in supervising day-to-day operations to meet performance, quality and service expectations smoothly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels. Along with creating employee schedules and providing training for all staff.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Utilized past managerial experience to lead and motivate my team to help our store hit daily quotas.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Handled stock deliveries, inventory management, and ensured product availability as well as accurate stock levels. I coordinated with vendors to ensure the timely delivery of products and resolve any supply chain issues.
  • Assisted in maintaining merchandising standards and product displays daily for top-notch selling.

Key Holder/Management

HMV Fairview
01.2014 - 01.2017
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Recruited and hired new staff and assisted in training plus onboarding of new employees, accelerating their acclimatization to store environment.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Receiver of inventory/product/stock and streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Part Timer/Cashier Team Lead

HMV Yorkdale
01.2013 - 01.2014
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.

Education

High School Diploma -

James Cardinal McGuigan Secondary School, Toronto
Toronto, ON
06.2013

Skills

  • Bilingual in English and Spanish
  • Proficient and skilled in computer/microsoft programming
  • Sales team training as well as reporting
  • Excellent Communication
  • CRM proficiency alongside KPI tracking
  • Multitasking and problem solving abilities
  • Staff Management
  • Continuous improvements
  • Customer Service
  • Receiving Shipments and stockroom organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Referrals

Available upon request.

Timeline

Sales Lead Manager

Williams-Sonoma
10.2021 - 05.2023

Stock Associate

Pottery Barn Kids
10.2019 - 03.2020

Assistant Manager

Sunrise Records
05.2017 - 12.2018

Key Holder/Management

HMV Fairview
01.2014 - 01.2017

Part Timer/Cashier Team Lead

HMV Yorkdale
01.2013 - 01.2014

High School Diploma -

James Cardinal McGuigan Secondary School, Toronto

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Nicole Gomez