Nicole Giroux
Acton,ON
Summary
Dynamic professional with a proven track record at Uline Shipping Supplies, excelling in customer service leadership and team collaboration. Strong ability to evaluate business needs and analyze market trends to develop service solutions, significantly enhancing service quality and operational efficiency. Recognized for outstanding communication skills and a commitment to continuous improvement, driving customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Leadership Trainee
Uline Shipping Supplies
02.2023 - Current
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Delivered constructive feedback to CSRs to enhance service quality.
Sr CSR - Helpline Operator
Uline Shipping Supplies
08.2021 - 02.2023
- Provided guidance and support to internal Customer Service Representatives by identifying problems and creating solutions for external customers.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Upheld strong performance metrics during client interactions.
- Recognized problems in information systems and suggested corrective measures.
Customer Service Representative
Uline Shipping Supplies
09.2020 - 08.2021
- Excelled in delivering outstanding customer service by quickly mastering product knowledge and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy and proactivity, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Swing Manager
McDonald's Canada
04.2017 - 06.2023
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities to ensure customer satisfaction.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
Education
Bachelor of Commerce - Hospitality And Tourism Management
Ryerson University
Toronto, ON04-2020
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer relationship management
- Communication
- Critical thinking
- Data analysis
Languages
English
Native or Bilingual
Timeline
Customer Service Leadership Trainee
Uline Shipping Supplies
02.2023 - Current
Sr CSR - Helpline Operator
Uline Shipping Supplies
08.2021 - 02.2023
Customer Service Representative
Uline Shipping Supplies
09.2020 - 08.2021
Swing Manager
McDonald's Canada
04.2017 - 06.2023
Bachelor of Commerce - Hospitality And Tourism Management
Ryerson University
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