Nicole Gillespie
Port Elgin
Summary
To be a member of a hard-working team, where I can use current skills and develop new skills while contributing towards a common goal
Overview
15
15
years of professional experience
Work History
Library Clerk
Bruce County Library
06.2025 - Current
- Assisted patrons with locating materials and navigating library resources.
- Organized and maintained library collections for optimal accessibility and efficiency.
- Processed new acquisitions, ensuring accurate cataloging and inventory management.
- Collaborated with staff to develop engaging community programs and events.
- Implemented improved shelving practices, enhancing user experience and resource retrieval speed.
- Managed circulation desk operations, providing excellent service to diverse library users.
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
Early Childhood Assistant
Bright Beginnings Childcare
01.2025 - 06.2025
- Developed engaging lesson plans that fostered creativity and learning in early childhood education.
- Implemented daily activities that enhanced children's social and emotional development.
- Collaborated with educators to assess individual learning needs and adapt curricula accordingly.
- Mentored new staff on classroom management techniques and child engagement strategies.
- Conducted assessments to monitor children's developmental milestones and progress regularly.
- Ensured a safe, clean, and nurturing environment for all children by adhering to strict safety guidelines and procedures.
Inside Sales Rep / Dealership Service Manager
NorthLake Financial
09.2023 - 01.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Funding Analyst/ Inside Sales
Source One Financial
01.2019 - 08.2023
- Increased funding acquisition by proactively seeking out new partnerships and cultivating relationships with existing donors.
- Ensured accuracy in financial reporting with rigorous attention to detail and adherence to established guidelines.
- Optimized project outcomes by providing timely feedback on funded projects'' performance against key milestones or objectives.
- Evaluated financial data to identify trends and make informed funding recommendations.
Loan Specialist
Cash 4 You
11.2018 - 04.2019
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
HHLT Specialist
Nordia
06.2017 - 04.2018
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Conducted comprehensive competitor analysis to inform strategic decisions.
Sales Representative
The Citizen
01.2016 - 10.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Student Council President
F.E. Madill S.S
09.2010 - 06.2011
- Organized successful fundraising events to support various school projects and initiatives.
- Managed budgets responsibly while allocating funds for essential student council operations, events, and projects.
- Mentored incoming student council members to ensure a smooth leadership transition between academic years.
- Developed strong relationships with faculty, staff, and students through effective communication and collaboration.
- Championed student voice by soliciting feedback from peers regarding important school-related topics and concerns.
- Promoted a positive school culture by fostering an inclusive environment for all students.
- Enhanced transparency between administration and students by establishing regular communication channels such as town hall meetings.
- Collaborated with other clubs and organizations on campus to coordinate joint initiatives for greater impact.
Education
Smart Serve Certification
November 2014Grade 12 Diploma -
F.E. Madill Secondary School
Wingham, Ontario01.2011
Skills
- Excellent communication skills when dealing with customers and coworkers
- Friendly and outgoing with a pleasant personality
- Collaborate well with co-workers and work well independently
- Reliable self-starter; can be counted on to complete assignments in a timely manner
- Great organization skills
Timeline
Library Clerk
Bruce County Library
06.2025 - Current
Early Childhood Assistant
Bright Beginnings Childcare
01.2025 - 06.2025
Inside Sales Rep / Dealership Service Manager
NorthLake Financial
09.2023 - 01.2025
Funding Analyst/ Inside Sales
Source One Financial
01.2019 - 08.2023
Loan Specialist
Cash 4 You
11.2018 - 04.2019
HHLT Specialist
Nordia
06.2017 - 04.2018
Sales Representative
The Citizen
01.2016 - 10.2016
Student Council President
F.E. Madill S.S
09.2010 - 06.2011
Grade 12 Diploma -
F.E. Madill Secondary School
Smart Serve Certification