Nicole Gillespie
Port Elgin,ON
Summary
To be a member of a hardworking team, where I can use my current skills and develop new skills while contributing to a common goal.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Early Childhood Educator Assistant
Bright Beginnings Child Care
Tiverton, Ontario
01.2025 - Current
- Encouraged creativity through art, music, dramatic play and outdoor activities.
- Prepared snacks and meals for the children according to dietary guidelines.
- Ensured compliance with all relevant regulations pertaining to health, safety, nutrition, and hygiene standards.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Supported lead teacher with daily classroom activities.
- Assisted teachers in preparing materials for classroom activities.
- Encouraged language development skills among students through conversations about everyday topics.
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Helped maintain a clean and healthy classroom environment.
Inside Sales Representative
NorthLake Financial
Barrie, Ontario
09.2023 - 12.2024
- Responded promptly to new dealership inquiries and resolved issues to ensure dealer satisfaction.
- Managed multiple sales projects simultaneously and met deadlines.
- Developed and maintained strong relationships with existing clients to ensure repeat business
- Developed and implemented strategies to increase sales volume.
- Cultivated and strengthened dealership relationships to drive revenue growth.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Closely monitored competitor activities, adjusting approaches accordingly to maintain a competitive edge in the market and with our dealers
- I mentored junior team members, providing valuable guidance on practices for successful inside sales tactics.
Funding Specialist / Inside Sales Representative
Source One Financial
Barrie, Ontario
01.2019 - 08.2023
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Monitored client accounts to ensure that all payments are made in a timely fashion.
- Assembled and compiled documents for loan closings.
- Reviewed and corrected errors on interest, principal and closing costs.
- Scanned and uploaded loan and related documents into system.
- Participated in industry events such as conferences or trade shows in order to network with potential funders.
- Negotiated terms and conditions of loan agreements with dealerships.
- Checked applicant credit, personal references and employment histories.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Utilized CRM software to track sales progress and communicate with team members.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
Personal Loan Specialist
Cash 4 You
Barrie, Ontario
11.2018 - 04.2019
- Consistently met or exceeded monthly sales targets.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Updated client account information and records in company databases.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Provided guidance to customers regarding the terms and conditions of their loans.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Enhanced customer satisfaction levels with clear communications and timely follow-ups on loan applications.
Retention Specialist
Nordia
Saint John, New Brunswick
06.2017 - 04.2018
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Conducted competitor analysis to inform strategic decisions with current customers.
Sales Representative
The Citizen
Blyth, Ontario
01.2016 - 10.2016
- Expanded customer base through cold calling, networking, and relationship building
- Increased News paper sales revenue by identifying and targeting high-potential accounts locally
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated deals and handled complaints or objections.
Education
High School Diploma -
F.E. Madill Secondary School
Wingham, ON06-2011
Skills
- Child development
- Classroom management
- Health and safety
- Nutritional guidelines
- Creative arts
- Language development
- Team collaboration
- Customer service
- Strong communication
- Conflict resolution
- Time management
- Active listening
- Emotional support
- Strong work ethic and dependable
- Collaborative and Team-oriented
Certification
- Smart Serve Certified
- CPR/First Aid Class C certified ( 2025 )
- Safe Food Handling Certified ( 2025 )
- Vulnerable Sector / Criminal record Check completed ( 2025 )
Affiliations
- Student Body President Senior year of Highschool
References
References available upon request.
Timeline
Early Childhood Educator Assistant
Bright Beginnings Child Care
01.2025 - Current
Inside Sales Representative
NorthLake Financial
09.2023 - 12.2024
Funding Specialist / Inside Sales Representative
Source One Financial
01.2019 - 08.2023
Personal Loan Specialist
Cash 4 You
11.2018 - 04.2019
Retention Specialist
Nordia
06.2017 - 04.2018
Sales Representative
The Citizen
01.2016 - 10.2016
High School Diploma -
F.E. Madill Secondary School
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