Nicole Gifford
Cambridge ,ON
Summary
Dynamic and results-oriented professional with a proven track record in customer service and problem-solving. Excelled in multitasking and time management at Farmer’s Insurance, enhancing client satisfaction and efficiency. Demonstrated exceptional attention to detail and teamwork, significantly contributing to project success. Skilled in computer applications and adept at maintaining composure under pressure.
Overview
23
23
years of professional experience
Work History
Stay at Home Mom
Self Employed
10.2007 - Current
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment.
- .Developed organizational planning and fundraising skills by volunteering in PTA board and school functions
- Have learn a lot of skill for my son with special needs care including; medical, therapy and attention to detail in his care.
Receiving Associate
The Art Of Home
12.2018 - 06.2021
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Insurance Customer Service Representative
Farmer’s Insurance
05.2005 - 10.2007
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Front Desk Manager
Robert Cromeans Salon
04.2002 - 05.2005
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with billing or reservations with knowledgeable and friendly service.
Education
Cosmetology License -
Euphoria Beauty School
Las Vegas, Nevada 04.2013
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV 06.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Computer skills
- Calm under pressure
- Excellent communication
Languages
English
Timeline
Receiving Associate
The Art Of Home
12.2018 - 06.2021
Stay at Home Mom
Self Employed
10.2007 - Current
Insurance Customer Service Representative
Farmer’s Insurance
05.2005 - 10.2007
Front Desk Manager
Robert Cromeans Salon
04.2002 - 05.2005
Cosmetology License -
Euphoria Beauty School
High School Diploma -
Cimarron Memorial High School