Nicole Giesbrecht
Kamloops
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting advisor teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Peak Securities Formerly Manulife Securities
09.2021 - Current
- Managed scheduling and coordination of meetings for multiple advisors.
- Developed and maintained filing systems to ensure easy access to documents.
- Assisted in preparation of reports and presentations for client meetings.
- Streamlined office processes, improving efficiency in daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Children and Family Administrator
Summerland Baptist Church
09.2023 - 06.2024
- Developed and maintained administrative systems for efficient record-keeping.
- Trained volunteers on operational procedures and best practices for event management.
- Oversaw budgeting processes for church programs, optimizing resource allocation.
- Interim position while the church searched for full time administrator.
Financial Service Administrator
Summerland Credit Union
09.2016 - 08.2021
- Managed daily operations of member accounts and transactions, ensuring accuracy and compliance with regulations.
- Developed training materials for staff on financial products, improving team knowledge and client support.
- Coordinated internal audits to assess operational effectiveness, recommending improvements based on findings.
- Maintained up-to-date knowledge of relevant industry regulations, ensuring continued compliance across all financial operations within the organization.
Front Line Worker
Tim Hortons
10.2015 - 11.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated POS systems efficiently, processing transactions accurately and swiftly.
- Trained new team members on operational procedures and best practices.
- Maintained cleanliness and organization of workstations to meet health standards.
- Previously worked at Tim Horton's from July 2010 - May 2013
Team Lead
McDonalds
12.2014 - 10.2015
- Led team in delivering exceptional customer service and maintaining operational efficiency.
- Trained and mentored staff on food safety standards and company policies.
- Oversaw daily operations, ensuring adherence to quality control procedures.
- Implemented process improvements that enhanced speed of service during peak hours.
Education
Business Fundamentals - Business
Sprott Shaw College
Penticton02-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- File organization
- Customer and client relations
- Filing
- Customer relations
- Documentation and recordkeeping
- Scheduling and calendar management
- Database entry
- Data organization
Accomplishments
- Achieved Warrant Officer Second class through the Canadian Air Cadet Program.
Timeline
Children and Family Administrator
Summerland Baptist Church
09.2023 - 06.2024
Administrative Assistant
Peak Securities Formerly Manulife Securities
09.2021 - Current
Financial Service Administrator
Summerland Credit Union
09.2016 - 08.2021
Front Line Worker
Tim Hortons
10.2015 - 11.2019
Team Lead
McDonalds
12.2014 - 10.2015
Business Fundamentals - Business
Sprott Shaw College