Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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NICOLE GEER

33 Durness Avenue Scarborough,ON

Summary

A highly self-motivated and driven individual with over a decade of experience in providing exceptional customer service. Skilled in conversing effectively with diverse groups of people. Extremely efficient time management and multitasking abilities and can adapt to ever changing environments.

Overview

11
11
years of professional experience

Work History

PORTFOLIO ADMINISTRATOR

ENGAGED CAPITAL / PINEAPPLE BROKERAGE
12.2021 - 03.2024
  • Provided daily updates/ follow up with Mortgage Agents, Lawyers and Investors to ensure outstanding conditions were fulfilled on Mortgage deals up until closing
  • Ensured documents, forms and client packages were completed in a timely and accurate manner
  • Assisted the President in coordinating and executing events for Mortgage Agent training
  • A liaison for Investors to provide portfolio updates, New Mortgage Opportunities, and deal inquiries.

RETAIL SERVICE CENTRE: NATIONAL HELP DESK

SCOTIABANK
01.2018 - 12.2021
  • Day to Day support of employees across all Canadian branches
  • Able to adapt easily in handling different types of situations and providing the necessary help
  • Escalating matters of compliance, and privacy; along with Anti-Money Laundering Compliance and trends to management.

BRANCH OPERATIONS AND TEAM VOICE

SCOTIABANK
03.2014 - 01.2018
  • Provided confidential support and guidance to Scotiabank staff relating to personal and work situations
  • Escalated cases to the appropriate departments to provide immediate solutions for employees; strengthening relationships with customers
  • Created monthly online reporting for Scotiabank's Executive Team
  • Provided on request trend reporting of employee feedback on current policies, procedures and project launches.

CUSTOMER CONCERNS

SCOTIABANK
03.2013 - 03.2014
  • Handled highly sensitive customer escalations from Office of the President, Ombudsman and Employee Relations
  • Investigated cases with an unbiased approach which required customer and agent call review, system logs, and customer account assessment
  • Provided reporting of reviewed case work to Office of the President and Ombudsman.

Education

PUBLIC RELATIONS AND PUBLICITY -

UNIVERSITY OF TORONTO
01.2013

Skills

  • Willingness to go above and beyond in providing a high standard of service
  • Extremely reliable, courteous and respectful
  • Exceptional oral and written communication skills
  • Places high standards in complying with company policies and procedures
  • Five years of community involvement volunteering for non-profit organizations
  • Skilled in conflict resolution
  • Excellent time management skills; effective at prioritizing tasks to meet deadlines

Volunteer Experience

Free Them (freethem.ca), 5 years, Scotiabank Sponsorship 2018, We are a small group of individuals who have come together to change the world and believe that together slavery-human trafficking can end in our lifetime., Prevention and Education, Rescue and Law Enforcement, Rehabilitation and Aftercare, Policy and Government Affairs

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

PORTFOLIO ADMINISTRATOR

ENGAGED CAPITAL / PINEAPPLE BROKERAGE
12.2021 - 03.2024

RETAIL SERVICE CENTRE: NATIONAL HELP DESK

SCOTIABANK
01.2018 - 12.2021

BRANCH OPERATIONS AND TEAM VOICE

SCOTIABANK
03.2014 - 01.2018

CUSTOMER CONCERNS

SCOTIABANK
03.2013 - 03.2014

PUBLIC RELATIONS AND PUBLICITY -

UNIVERSITY OF TORONTO

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