Nicole Gargarella
Toronto,Canada
Summary
Results-oriented professional skillful in managing project deliverables and executing people change management tactics. Known for effective team collaboration and adapting to dynamic environments while maintaining focus and emphasis on client experience.
Overview
5
5
years of professional experience
Work History
Sr. Analyst, People Change Management
CIBC
06.2024 - Current
- Collaborated with cross-functional teams to identify areas of improvement in event execution, leading to increased operational effectiveness through the development of a comprehensive event facilitation toolkit to be applied to 800+ events.
- Mentored co-op students, fostering professional development while enhancing overall team performance.
- Developed change strategy material to engage Change Champions as part of the move of 9,000+ employees to a new, state-of-the-art work environment
Analyst, People Change Management
CIBC
05.2023 - 06.2024
- Managed the internal Intranet for the bank's global headquarters, including the development of content and communications distributed to 16,000 users
- Planned and executed on a campus wide video series, which included the creation and distribution of 5 awareness based videos that garnered 7,000+ views
- Built and implemented operations plan for specialty corporate building event spaces including the booking and technology use procedures
- Planned and successfully executed the move of 4,000+ team members to a new corporate building spaces
Project Coordinator
CIBC
04.2022 - 05.2023
- Facilitated internal projects as they relate to operations strategy and planning for workplace transformation and enterprise real estate initiatives
Educator and VM Team Member
Lululemon
04.2021 - 04.2022
- Facilitated nation-wide merchandising directives while leading a team of 5+ members
- Achieved daily and monthly sales goals through cross promotional selling
- Consistently exceeded sales targets set for me by implementing sales techniques routed in strong communication and guest feedback
- Drove sales through upselling products based on customer's past purchases
- Experience in handling cash and point of sales systems
Medical Office Assistant
Island Sexual Health Society
09.2019 - 11.2020
- Performed necessary daily tasks to ensure efficient clinic operations
- Answered multi-line phone systems to take clinic appointments, or direct calls to the appropriate party
- Collected client payment and donations prior to treatment
- Responsible for clinic appointment scheduling, follow up, and appointment confirmation
- Experienced with Electronic Medical Records (EMR), document filing and scanning
- Responsible for the scanning, input and organization of client records
Education
MBA -
THOMPSON RIVERS UNIVERSITY
Kamloops, BC08.2023
Bachelor of Arts - Health and Community Services
UNIVERSITY OF VICTORIA
Victoria, British Columbia06.2019
Skills
- Change Management, CIBC Prosci Certified
- MS Word
- MS PowerPoint
- MS Excel
- Presentation building
- Project Management
Timeline
Sr. Analyst, People Change Management
CIBC
06.2024 - Current
Analyst, People Change Management
CIBC
05.2023 - 06.2024
Project Coordinator
CIBC
04.2022 - 05.2023
Educator and VM Team Member
Lululemon
04.2021 - 04.2022
Medical Office Assistant
Island Sexual Health Society
09.2019 - 11.2020
MBA -
THOMPSON RIVERS UNIVERSITY
Bachelor of Arts - Health and Community Services
UNIVERSITY OF VICTORIA
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