Nicole Fwelo
Toronto,Canada
Summary
Motivated and detail-oriented professional with a strong foundation in data analysis, process improvement, and customer service. Proven ability to work cross-functionally to solve problems, improve processes, and enhance operational efficiency. Strong skills in financial modeling, inventory management, and report generation. Looking to transition into a Supply Chain Analyst role where I can leverage analytical tools, optimize operations, and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Customer Operations Representative
Techtronic Industries Company Limited
05.2023 - Current
- Provide bilingual (English/French) customer support, addressing inquiries and resolving issues via phone and email.
- Prepare and analyze service performance reports, identifying opportunities for process improvements and optimizing service delivery.
- Collaborate with cross-functional teams to address customer needs, streamline operations, and ensure timely solutions.
- Monitor and track service progress, providing customers with status updates and ensuring the resolution of their requests.
- Act as a point of contact for operational concerns, coordinating with various departments to resolve issues and maintain quality standards.
- Support recall processes by collaborating with relevant departments to ensure effective communication and mitigate safety risks.
- Assist in the claims process by coordinating documentation and facilitating communication between customers and internal stakeholders.
- Work with partner and non-partner service centers to facilitate contract renewals, strengthening business relationships and ensuring service continuity.
Member Service Representative
University of Kentucky Federal Credit Union
06.2021 - 04.2022
- Processed financial transactions, including deposits and loan payments, while maintaining accurate records and ensuring compliance with internal policies
- Promoted credit union services to members, contributing to an increase in product adoption and customer retention
- Collaborated with team members to improve service delivery and streamline processes for greater operational efficiency
Finance Intern
Brainwaive LLC
09.2020 - 01.2021
- Conducted market research on US manufacturing companies to identify potential customer segments for the company's products
- Developed a financial model in Excel to forecast revenue growth over the next five years, which assisted the team in budgeting and pricing decisions
- Assisted in preparing financial reports to inform strategic decisions and allocate resources effectively
Student Supervisor
Morrison Healthcare/Food Service
05.2018 - 10.2020
- Led daily operations, including inventory management, scheduling, and ensuring service standards were met
- Conducted audits to assess food service efficiency and identified areas for process improvements, resulting in a 10% reduction in waste
- Trained staff on customer service protocols and collaborated with the dietitian to meet dietary needs
Education
Bachelor of Science - Business Administration/Management
Kentucky State University
Frankfort, KYAssociate of Science - Finance
Bluegrass Community and Technical College
Lexington, KYGraduate Certificate - Financial Planning
George Brown College
Toronto, ON12-2022
Skills
- Data Analysis & Reporting
- Process Improvement & Workflow Optimization
- Inventory Management & Forecasting
- Financial Analysis & Budgeting
- Problem Solving & Critical Thinking
- Strong work ethic
- Data entry proficiency
- Microsoft office
Accomplishments
Successfully improved customer satisfaction and operational efficiency by collaborating across departments, optimizing service processes, facilitating timely claims resolutions, managing contract renewals, and implementing data-driven improvements, all while ensuring product safety standards and service continuity.
Additional Information
Strong interest in supply chain management, data analytics, and process optimization., Actively seeking to apply analytical and problem-solving skills to a Supply Chain Analyst position.
Leadershipandachievements
- Treasurer, African Students Association, Kentucky State University, 2019-2020, Increased the organization's budget by 43% through strategic planning and event management.
- Recipient, Blinks Scholarship and Dean's List honoree, 2019-2020
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Customer Operations Representative
Techtronic Industries Company Limited
05.2023 - Current
Member Service Representative
University of Kentucky Federal Credit Union
06.2021 - 04.2022
Finance Intern
Brainwaive LLC
09.2020 - 01.2021
Student Supervisor
Morrison Healthcare/Food Service
05.2018 - 10.2020
Associate of Science - Finance
Bluegrass Community and Technical College
Bachelor of Science - Business Administration/Management
Kentucky State University
Graduate Certificate - Financial Planning
George Brown College
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