Nicole Freeman
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Personal Lines Insurance Broker
Arrow Insurance Agency Ltd
01.2014 - Current
- Enhanced customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Streamlined the quoting process for efficiency, resulting in quicker response times and higher conversion rates.
- Maintained strong relationships with underwriters, facilitating better policy terms for clients.
- Negotiated competitive pricing and coverage options with carriers on behalf of clients.
- Conducted comprehensive policy reviews, identifying potential gaps in coverage and recommending appropriate solutions.
- Efficiently managed a substantial book of business while maintaining excellent attention to detail and responsiveness.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Collecting premiums and keeping track of all transactions.
ICBC Agent
Arrow Insurance Agency Ltd
10.2012 - 01.2014
- Expanded customer base through effective networking and relationship-building strategies.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Collected and handled large sums of money and keeping track of all transactions
Education
Insurance
CAIB 1
British Columbia03.2014
High School Diploma -
North Peace Secondary School
Fort St. John, BC06.2001
Skills
- Positive Attitude
- Organizational Skills
- Customer service and care
- Documenting information
- Problem-solving skills
- Polite communication skills
- Customer service abilities
- Efficient in working in a team environment
- Works well Independantly
Personal Information
- Born and raised in Charlie Lake, BC
- Proud member of the Metis Nation
- Animal lover
References
Jolene Coenders
Manager at Arrow Insurance Agency Ltd
250-329-5100
Sandi Dorie
Direct Supervisor at Arrow Insurance Agency Ltd
250-263-4194
Jennifer Bell
Accounting at Arrow Insurance Agency Ltd
250-793-4454
Timeline
Personal Lines Insurance Broker
Arrow Insurance Agency Ltd
01.2014 - Current
ICBC Agent
Arrow Insurance Agency Ltd
10.2012 - 01.2014
Insurance
CAIB 1
High School Diploma -
North Peace Secondary School
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