Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Foss

Fort McMurray,AB

Summary

Dynamic professional with a proven track record at Miskanaw Pro Shop, enhancing customer satisfaction and streamlining operations. Excelled in customer service and problem-solving, significantly reducing food waste at Sorrentos Pizza Pasta and Grill. Skilled in fostering teamwork and collaboration, adept at multitasking to meet and exceed operational goals.

Overview

14
14
years of professional experience

Work History

Sales Associate

Miskanaw Pro Shop
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Kitchen Assistant Manager and Waitress

Sorrentos Pizza Pasta and Grill
08.2014 - 09.2019
  • Reduced food waste by implementing effective inventory management practices and portion control techniques.
  • Enhanced customer satisfaction through ensuring consistent food quality and presentation.
  • Improved kitchen efficiency by streamlining processes and optimizing staff schedules.
  • Collaborated with front-of-house staff to address service bottlenecks, enhancing overall dining experience for guests.

Dining Room Supervisor/sever

Swiss Chalet
04.2010 - 06.2014
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Helped maintain high standards of cleanliness throughout the establishment through vigilant supervision of both workers'' duties and overall environment.
  • Fostered strong relationships with repeat customers through personalized interactions that demonstrated genuine care for their dining preferences.

Education

Regina High School
Corner Brook, NL
2001

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual

Languages

English

Timeline

Sales Associate

Miskanaw Pro Shop
06.2024 - Current

Kitchen Assistant Manager and Waitress

Sorrentos Pizza Pasta and Grill
08.2014 - 09.2019

Dining Room Supervisor/sever

Swiss Chalet
04.2010 - 06.2014

Regina High School

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Nicole Foss