Summary
Overview
Work History
Skills
Volunteering
References
Timeline
Generic

Nicole Fleming

Barrie,ON

Summary

Detail-oriented compliance and operations manager dedicated to efficient, friendly and hardworking processes in all business areas. Independent and driven with quality-focused and proactive approach. Bringing 8 years of experience in financial industry and 18 years of reliability, positive communication and strong customer service.

Overview

19
19
years of professional experience

Work History

Operations & Compliance Manager

Mortgage Wellness
09.2015 - Current
  • Built and maintained multiple CRM programs to maintain data and reporting and assist with payroll, vendor communication and customer service roles including daily inputting of data.
  • Built compliance department to address compliance program quality and provide operational support to management.
  • Maintained daily operations of all aspects of the business including opening of new locations, ordering and inventory of office supplies, budget management, maintaining employee benefits, assisting with HR duties, etc.
  • Liaised with governing body and internal management to direct compliance issues to appropriate channels for investigation and resolution.
  • Implemented improvement initiatives and developed compliance and operations programs to monitor and identify gaps in new and existing practices.
  • Communicated with vendors, maintained relationships and managed quotes and payment records.
  • Completed monthly and annual reporting, including annual reports for the brokerage and regulator.

Service Coordinator

Barrie Subaru
01.2013 - 10.2014
  • Initiated contact with vendors and service providers to request services and followed up to confirm appointments and completed work.
  • Managed daily appointments, shop schedule and customer and vendor invoices.
  • Provide customer service to all customers and vendors and ensure customer satisfaction.
  • Maintained accurate records and full compliance with government regulations and company guidelines.
  • Assist with monthly and annual reporting and inventory.

Administrative Assistant

Re/Max Chay Realty Inc.
02.2010 - 03.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled home showings and client appointments for realtors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Organized receipts and invoices and issued payments to vendors.

Manager

Bikini Bay
05.2005 - 04.2010
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Skills

  • Effective multi-tasker even in high stress situations
  • Experience with Microsoft Office including Excel
  • Ease with Computers and Technology
  • Financial and Operational Reporting
  • Records and Database Management
  • Policy Management
  • Vendor Relationship Management

Volunteering

Victim Services Team Leader, Crisis Response Volunteer & Fundraising Committee Chair

Community Volunteer including Barrie Public Library

Parent Volunteer with SCDSB

References

Christopher Shultz, Stewart Esten LLP 705-305-8641

Marie McCallum, Victim Services of Simcoe County 705-725-7025 x 2120

Jaclyn Simaitis, Victim Witness Assistance Program 705-717-3767

Crispin Hudson, Barrie Subaru 705-623-7941

Kerri L'Ecuyer, Mortgage Wellness 705-241-9511

Timeline

Operations & Compliance Manager

Mortgage Wellness
09.2015 - Current

Service Coordinator

Barrie Subaru
01.2013 - 10.2014

Administrative Assistant

Re/Max Chay Realty Inc.
02.2010 - 03.2014

Manager

Bikini Bay
05.2005 - 04.2010

Similar Profiles

CREATE PROFILE
Nicole Fleming