Nicole Fetterly
Maple,ON
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
13
13
years of professional experience
Work History
Amazon Associate Participate
Savings Guru
Remote
09.2020 - Current
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
- Maintained energy and enthusiasm in fast-paced environment.
- Created promos and ads for social media via Canva
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Advertise deals to consumers via social media platforms
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving web page and purchasing issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Medical Spa Receptionist
Urban Beauty Bar
Etobicoke, ON
04.2023 - 12.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed scheduling and follow-up processes.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Coordinated special events, attracting new clients and boosting overall sales.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Cleansed, exfoliated and moisturized customer skin.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Medical Receptionist
The Doctors Office
01.2013 - 04.2016
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed patient flow by providing timely check-in procedures of over 40 patients a day
- Completed patient referrals to other medical specialists.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
Retail Sales Associate
Justice Clothing Store
Cambridge, ON
02.2013 - 04.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Medical Assistant
Toronto Western Hospital
06.2012 - 01.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Education
Medical Office Diploma - Medical Office Administrator
Everest College
Toronto, ON06.2012
High School Diploma -
Jarvis Collegiate Institute
Toronto, ON06.2006
Skills
- Appointment scheduling
- Data entry
- Insurance and OHIP Billing
- Working in a fast paced environment
- Medical Transcription
- Medical Terminology
Timeline
Medical Spa Receptionist
Urban Beauty Bar
04.2023 - 12.2024
Amazon Associate Participate
Savings Guru
09.2020 - Current
Retail Sales Associate
Justice Clothing Store
02.2013 - 04.2014
Medical Receptionist
The Doctors Office
01.2013 - 04.2016
Medical Assistant
Toronto Western Hospital
06.2012 - 01.2013
Medical Office Diploma - Medical Office Administrator
Everest College
High School Diploma -
Jarvis Collegiate Institute