Nicole Fernandes

Experienced Executive Assistant provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

• I am an extremely efficient and high-performing employee with over 20 years’ experience in accomplishing administrative, receptionist/switchboard operator, data entry, and customer service functions.
• Advanced computer skills in Microsoft Office 2010, Word 2010, Excel 2010, Powerpoint 2010.
• Meets Employment Equity criteria as a female visible minority candidate.
• Expertise in providing professional telephone and in-person reception including handling a busy switchboard and reception desk. Received in-depth training and applied skills in professional communication and sales techniques. Utilize exceptional oral and written communication skills to positively.
• Extensive experience in receiving, investigating and addressing customer service complaints.
• Superior employment record for punctuality, attendance, productivity, and versatility.
• Worked effectively in fast paced and deadline focused positions performing varied administrative duties.
• Prioritized and organized workloads to maximize performance.
• Bondable – I’m a competent and trustworthy individual with a solid track record of success handling and managing large sums of money/valuables.

• Planned corporate meetings, lunches and special events for groups of 20 Physicians.
• Used Microsoft Excel to develop inventory tracking spreadsheets project with other colleagues.
• Collaborated with team of 15 in the development of making pagers go from numeric to alphanumeric in 1994 at Health Science Hospital.
• Achieved certification by introducing software for Geriatric Psychiatry.
• Documented and resolved patient s valuables that were missing from the ward.

Certification for learning 4 programs pertaining Geriatric psychiatry.