Nicole Ferguson
Belleville,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Entrepreneur Event Planner
Self Employed
Belleville, ON
03.2021 - Current
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Enhanced attendee satisfaction by creating immersive environments through thoughtful design elements and engaging activities.
Delivery Driver
UberEATS
Belleville, ON
05.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cleaner
Pure Bliss Cleaning Company
Belleville, ON
04.2022 - 05.2024
- Part time cleaning Airbnbs and independent homes.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
Trainer and Sales Department
S&P Data
Trenton, ON
10.2017 - 10.2020
- Supported the training of new employees; taught seller skills to dive sales, processed payments, reviewed bills with customer to ensure understanding, answered customer questions, taught skills in excellent customer service.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Contributed to increased sales revenue by providing pre-sales technical support and product demonstrations.
- Streamlined the sales process, resulting in shortened sales cycles and higher closing ratios.
- Exceeded monthly sales targets through persistent outreach and persuasive sales techniques.
- Ranked among top sales performers.
- Achieved top sales performer status consistently through effective upselling techniques and product knowledge expertise.
Gas Station Attendant
Smoking Coffee Express
Shannonville, ON
07.2017 - 10.2017
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
Customer Service Representative
Convergys
Belleville, ON
05.2017 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cook and Cashier
Smokes Poutinerie
Belleville, ON
02.2017 - 04.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Streamlined opening and closing procedures as integral member of store staff.
Line Worker
Adecco
Belleville, ON
04.2016 - 11.2016
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Secondary School -
Quinte Secondary School
Belleville, ONDEC In Sales And Marketing - Marketing Management - Sales Skills
Loyalist College
Belleville, ONSkills
- Strong problem solving
- Customer service
- Above average computer skills
- Fast learner
- Retention skills
- Manufacturing
- Packaging
- Materials Handling
- Delivery driving
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Social Media Management
- Innovative Mindset
- Business Planning
- Brand building
- Customer Acquisition
- Revenue Generation
- Customer Service
- Business marketing
- Marketing Strategies
- Customer Retention
- Sales knowledge
- Sales Techniques
Languages
English
Full Professional
Timeline
Cleaner
Pure Bliss Cleaning Company
04.2022 - 05.2024
Entrepreneur Event Planner
Self Employed
03.2021 - Current
Delivery Driver
UberEATS
05.2020 - Current
Trainer and Sales Department
S&P Data
10.2017 - 10.2020
Gas Station Attendant
Smoking Coffee Express
07.2017 - 10.2017
Customer Service Representative
Convergys
05.2017 - 08.2017
Cook and Cashier
Smokes Poutinerie
02.2017 - 04.2017
Line Worker
Adecco
04.2016 - 11.2016
Secondary School -
Quinte Secondary School
DEC In Sales And Marketing - Marketing Management - Sales Skills
Loyalist College