Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Evertson

La Mesa

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Family Nanny

Kate Betts
Chula Vista
01.2018 - Current
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Provided direct-care services for children of varying ages.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Met weekly with parents to review schedules, discuss any changes in plans or address any concerns about their children's well-being.
  • Conducted nightly routines including bathing, story-time, and ensuring children are ready for bed.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Engaged in educational activities like reading and crafts to encourage learning and creativity.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
  • Regulated children's schedules to balance rest, learning and play.
  • Administered medication if needed and monitored health issues related to allergies or asthma.
  • Maintained cleanliness and organization of children's living spaces and play areas.
  • Implemented daily routines to foster a structured and nurturing environment.
  • Led hands-on activities consistent with child's interests and skills.
  • Set up a safe learning environment with developmentally appropriate toys and materials.
  • Read stories aloud nightly before bedtime.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Engaged in creative problem solving techniques when faced with challenging situations.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Provided emotional support during times of stress or transition.

Server/Bartender

Smokey and the Brisket
La Mesa
11.2022 - 05.2025
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Delivered food orders promptly and courteously.
  • Presented menus and answered questions regarding items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.
  • Served food and beverages to patrons and confirmed complete orders.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Set up tables in between patrons to reduce wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Informed customers of daily specials and signature menu items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prepared drinks according to standard recipes.
  • Prepared checks, itemizing total meal costs and taxes.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked food before serving it to customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Upheld high standards of sanitation in accordance with health department regulations.

Host

Marie Callenders Restaurant
La Mesa
02.2022 - 10.2022
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Checked identification for guests who appeared under age 21.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Took reservations over phone and in person.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Received and recorded patrons' dining reservations.
  • Answered phones promptly to record and confirm reservations.
  • Managed incoming calls during busy shifts.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Assigned patrons to suitable tables according to server rotation.
  • Resolved conflicts between customers when necessary.
  • Informed patrons of establishment specials and promotions.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Managed dining room layout to maximize efficiency of staff members.

Education

Some College (No Degree) -

University of California, Irvine
Irvine, CA

Skills

  • Customer service
  • Food safety
  • Point-of-sale systems
  • Order management
  • Menu knowledge
  • Sales promotion
  • Effective communication
  • Time management
  • Problem solving
  • Relationship building
  • Adaptability
  • Interpersonal skills
  • Cash register operation
  • Table bussing
  • Positive guest interactions
  • Menu memorization
  • Beverage Serving
  • Calm demeanor
  • Responsible beverage service
  • Reservation handling
  • Beverage pairing
  • Food service
  • Multitasking
  • Food safety standards
  • Multitasking Abilities
  • Guest seating
  • Recommend menu items
  • Alcohol service regulations
  • Meal recommendations
  • Cleanliness maintenance
  • Teamwork

Certification

  • RBS certified
  • Food Handlers San diego certified

Timeline

Server/Bartender

Smokey and the Brisket
11.2022 - 05.2025

Host

Marie Callenders Restaurant
02.2022 - 10.2022

Family Nanny

Kate Betts
01.2018 - Current

Some College (No Degree) -

University of California, Irvine

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Nicole Evertson