Nicole Evans
Winnipeg,MB
Summary
Dynamic sales associate with proven expertise in customer relationship management at Tele Solutions. Adept at cash handling and POS system management, I consistently enhanced customer satisfaction and loyalty. Recognized for boosting sales through effective communication and problem-solving skills, I thrive in high-pressure environments while maintaining a positive shopping experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Tele Soloutions
06.2021 - 11.2022
- Assisted customers with phone calls making sales, enhancing overall shopping experience threw computer.
- Handled debit and visa transactions efficiently while adhering to company debit cards handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming more sales to the environment.
- Processed transactions efficiently, ensuring accuracy and quick service.
- Maintained up-to-date knowledge of products to provide informed recommendations.
- Collaborated with team members to achieve sales targets and improve performance.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Participated in training sessions to develop product knowledge and sales techniques.
Construction Assistant
Frontier School Divion
03.2013 - 09.2016
- Assisted in project planning and scheduling to ensure timely completion of construction tasks.
- Coordinated with subcontractors to optimize workflow and enhance communication on job sites.
- Supported procurement processes by researching suppliers and maintaining inventory levels of materials.
- Conducted quality control inspections to ensure compliance with safety regulations and building codes.
- Mentored junior staff in construction practices, fostering skill development and teamwork.
- Developed safety training sessions for team members, promoting a culture of safety awareness and compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Identified and fixed issues during phases of production.
- Ensured compliance with all relevant regulations and codes, facilitating smooth inspections and approvals from local authorities.
- Enhanced project efficiency by assisting in coordination of on-site operations.
- Supported site safety protocols, significantly reducing incidents of workplace accidents.
Respite Care Provider
Foster Care
07.2013 - 10.2015
- Developed personalized care plans to meet individual client needs and preferences.
- Provided companionship and emotional support to enhance clients' quality of life.
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Implemented structured routines that promoted stability and predictability for clients.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
- Administered medications accurately, ensuring patient health and adherence to prescribed treatments.
Teacher's Assistant and Teacher
Helen Betty Osborne School
06.2011 - 01.2015
- Assisted classroom teachers in developing and implementing lesson plans tailored to student needs.
- Supported students with diverse learning abilities, fostering an inclusive educational environment.
- Collaborated with educators to evaluate student progress and adapt instructional strategies accordingly.
- Mentored new staff on school policies, classroom management techniques, and teaching resources.
- Facilitated communication between parents and teachers, addressing concerns and promoting student engagement.
- Monitored student behavior, enforcing rules while promoting a positive classroom atmosphere.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Assisted teachers in implementing individualized education plans for diverse student needs.
- Supported classroom management by reinforcing behavioral expectations and promoting a positive learning environment.
- Collaborated with educators to develop engaging lesson plans and educational materials tailored to student interests.
- Facilitated small group instruction, enhancing comprehension of core subjects among students with varying abilities.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Monitored student progress, providing feedback and assistance to reinforce learning objectives effectively.
- Trained new staff on classroom procedures and best practices, fostering a cohesive educational team environment.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
Cahier
Quick Stop Deli & Catering
02.2013 - 11.2014
- Processed transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and accountability at all times.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to optimize store operations and enhance customer experience.
Cashier Helper
Wal Mart Stores Inc Distribution Center 6072
04.2010 - 12.2011
- Assisted customers with product inquiries and transactions to enhance shopping experience.
- Operated cash registers accurately, ensuring efficient payment processing and customer service.
- Collaborated with team members to maintain organized merchandise displays and stock levels.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Offered assistance to elderly or disabled customers as appropriate.
Receptionist
Maryland Boarding Home for Norway House
04.2008 - 05.2009
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls efficiently to appropriate departments.
- Maintained organized filing systems for client records and correspondence.
- Assisted in managing office supplies inventory, facilitating timely reorders as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to team efforts by collaborating with staff on administrative tasks and projects.
- Utilized office software to maintain accurate schedules and generate reports as required.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Education
High School Diploma -
MSP COLLOEGE OF THE NORTH
Norway House, MB06-2010
Skills
- Customer relationship management
- Sales forecasting
- Cash handling
- POS system management
Accomplishments
- Awarded “Employee of the Month” in sales top three agent
Languages
English
Certification
FOOD HANDLING
CONFID SPACES
EQUITIMENT OPERATIOR
FLAGS PERSON
CPR
Timeline
Sales Associate
Tele Soloutions
06.2021 - 11.2022
Respite Care Provider
Foster Care
07.2013 - 10.2015
Construction Assistant
Frontier School Divion
03.2013 - 09.2016
Cahier
Quick Stop Deli & Catering
02.2013 - 11.2014
Teacher's Assistant and Teacher
Helen Betty Osborne School
06.2011 - 01.2015
Cashier Helper
Wal Mart Stores Inc Distribution Center 6072
04.2010 - 12.2011
Receptionist
Maryland Boarding Home for Norway House
04.2008 - 05.2009
High School Diploma -
MSP COLLOEGE OF THE NORTH