Nicole Evans
Langford,BC
Summary
Detail-oriented, organized and experienced Licensed Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with Building managers and maintenance staff to manage on-site maintenance, repairs, cleanliness and tenant relations. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
16
16
years of professional experience
Work History
Property Manager
Devon Properties Ltd.
06.2018 - Current
- Provide supervision of Building Managers including recruitment, orientation, coverage, building upkeep and provision of leadership, guidance, feedback and work direction.
- Support Building Managers in resolving maintenance and related tenant issues
- Conduct regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Maintain detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Enhance property value by overseeing renovation projects and recommending improvements to common areas and units on turnover.
- Collaborate with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.
- Ensure compliance with Residential Tenancy Act and staying updated on changes affecting rental market.
- Improve tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Oversee management 24 properties while providing general service to tenants.
- Oversee move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Educate potential tenants on community and building policies and expectations to ensure cohesive living environment for all residents.
- Regularly inspect property grounds to identify potential problems, safety hazards or maintenance and repairs that require immediate attention.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Deliver emergency 24-hour on-call service for tenants on building issues.
- Participate in preparation of annual budget and capital expenditures plan.
- Represent Owner at Residential Tenancy Branch arbitration hearings; Communicating and applying information on the Residential Tenancy Act and corporate policy to tenants and clients.
- Recommends policies and procedures that will enhance property management operations.
Project Manager Assistant
On Side Restoration Services
06.2012 - 01.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Prepared and submitted project invoices for review and approval.
- Greeted clients as first point of contact in office
- Assist with ensuring office supplies are stocked and ordered
- Gather and prepare outgoing mail and arrange for pick up
- Sort and distribute incoming mail/faxes
- Answer incoming calls using multi-line phone system
- Ensure office area, waiting area and bathrooms are kept tidy and clean
- Assist Project Manager with successful full cycle of assigned projects; from initiation to completion, including receipt of payment
- Ensure all project documentation is accurate and uploaded into internal and external claims systems
- Assist Project Manager with customer communication and interactions
- Ensure work authorization, completion certificates and all other required documents are obtained from client
- Ensure work order tasks and purchase orders are completed and uploaded in timely manner
- Ensure invoicing is completed accurately in line with client protocols
- Support and manage outstanding receivables
Client Services Representative
ICBC
01.2012 - 04.2014
- Greeted customers as first person of contact
- Entered test results and issued corresponding Class 1-5 Drivers license
- Completed change of address for licensees
- Performed change of name on Licenses
- Collected payments for services provided
- Reviewed ID and issued BCID cards.
Customer Contact Representative
ICBC
07.2008 - 12.2011
- Answer incoming calls and create new claim files for insurance customers who were reporting theft, vandalism, glass, and other comprehensive claims.
- Answer incoming calls from Police CPIC line.
- Answer incoming calls from fraud reporting line, search for corresponding file and make appropriate notations.
- Update existing claim files with new or revised information.
- Complete back-end filing and paperwork duties such as reimbursements for Roadside + members, collecting and mailing documents to insureds.
- Ensure protocols are followed as per Freedom of Information and protection of Privacy Act.
Education
Residential Property Manager License - Residential Property Management
UBC Sauder School of Business
Vancouver, Canada04.2019
Skills
- Advanced knowledge and experience working with the Residential Tenancy Act and regulations, policies and procedures
- Thorough knowledge of facility management and building maintenance practices
- Considerable experience in providing supervision and work direction in Property Management setting
- Strong ability to prepare and write reports and letters
- Strong ability to work effectively in team environment and individually with minimal supervision
- Strong organizational skills, including ability to work under pressure, prioritize work and to set and meet deadlines
- Strong working knowledge of various Property Management software
- Strong ability to identify issues, analyze and determine solutions and resolve problems using initiative and sound judgment
Languages
English
Timeline
Property Manager
Devon Properties Ltd.
06.2018 - Current
Project Manager Assistant
On Side Restoration Services
06.2012 - 01.2016
Client Services Representative
ICBC
01.2012 - 04.2014
Customer Contact Representative
ICBC
07.2008 - 12.2011
Residential Property Manager License - Residential Property Management
UBC Sauder School of Business
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