Nicole Escarrega
Baldwin Park
Summary
Detail-oriented team-player with strong communication skills and a focus on positive contributions. Looking forward to supplementing my income to comfortably support my daughter in college.
Overview
25
25
years of professional experience
Work History
Revenue Cycle Manager
City of Hope
Duarte
04.2012 - Current
- Began career here as payment poster, have since seen promotions to Lead, then Supervisor, and now
- 1 of only 2 managers overseeing City of Hope's professional billing, payments, and credits Foundation.
- Oversees revenue cycle operations, enhancing efficiency across departments.
- Oversees the day-to-day operations of the payment processing department.
- 21 Direct reports in our local Southern California region and 12 direct reports working remote for our Chicago, Atlanta, Phoenix regions.
- Analyze financial data to identify trends and optimize revenue strategies.
- Streamline payment processing workflows to enhance operational efficiency.
- Lead initiative to 100% EFT and ERA receipt (faster payments and faster detail application)
- Created a system for tracking incoming payments from insurance payors, ensuring accuracy of amounts received.
- Coordinate with IT personnel for maintenance of hardware and software used for payments.
- Ensures adherence to HIPAA guidelines when handling protected health information.
- Facilitated cross-departmental communication to resolve payment discrepancies.
- Conduct regular audits of the payment system to identify potential issues or risks.
- Investigate discrepancies and errors in payments, ensuring timely resolution.
- Perform quality assurance testing on new features prior to release into production environment.
- Develop and implement payment processing policies and procedures.
- Manage supervisors who monitor staff performance
- Complete month-end and year-end closings, kept records audit-ready
- Create and update financial reports on a frequent basis to present information to leadership teams.
- Maintain regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Maintain regular performance appraisals for subordinates through verbal, written and on-going review programs.
Billing Supervisor
Abeo, Inc.
Pasadena
03.2005 - 04.2012
- Started with no experience as medical biller. Promoted to Supervisor in 2008
- Supervised billing team to ensure accurate invoice processing.
- Trained staff on billing software and best practices.
- Coordinated communication between departments regarding billing inquiries.
- Reviewed invoices for accuracy and compliance with company policies.
- Developed training materials for new billing team members.
- Assisted in resolving complex billing disputes with clients.
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
- Managed multiple projects simultaneously while meeting strict deadlines.
Store Supervisor
Sav-ons (now CVS Pharmacy)
Glendora
05.2003 - 03.2005
- Supervised daily store operations and ensured adherence to company policies.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Trained and mentored new staff on customer service best practices.
- Managed inventory levels and coordinated stock replenishment activities.
- Handled cash management and balanced cash drawers.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Received store deliveries and transported items to correct facility locations.
- Key holder, responsible for closing store with cleanliness and preparation for next day opening
- Started as cashier, promoted to Supervisor in 12 months
Team Lead
Hollywood Video
Baldwin Park
05.2001 - 05.2003
- Started as clerk, promoted to team Lead within 12 months
- Led daily operations to ensure smooth store functionality.
- Trained and mentored team members on customer service standards.
- Managed inventory levels to maintain product availability.
- Implemented visual merchandising strategies to enhance product displays
- Collaborated with management to uphold company policies and procedures.
Education
High School Diploma -
Baldwint Park High School
Baldwin ParkSkills
- Revenue cycle management
- Payment processing
- Staff training and mentoring
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Effective communication
Timeline
Revenue Cycle Manager
City of Hope
04.2012 - Current
Billing Supervisor
Abeo, Inc.
03.2005 - 04.2012
Store Supervisor
Sav-ons (now CVS Pharmacy)
05.2003 - 03.2005
Team Lead
Hollywood Video
05.2001 - 05.2003
High School Diploma -
Baldwint Park High School