Nicole Escano
Toronto
Summary
Highly motivated, responsible and meticulous professional seeking to leverage unique skills and expertise to transition career to a challenging role with scope for growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and to meet company goals.
Overview
8
8
years of professional experience
Work History
Administrative Clerk
Healing Life and Wellness
09.2022 - 12.2024
- Welcomed new and existing clients to the clinic. Provided friendly customer service and ensured that each customer was satisfied with their services, such as massage therapy and physiotherapy.
- Professionally called clients with updates regarding their upcoming appointments and promotions.
- Maintained and organized filing systems in strict accordance with privacy standards and clinic policies, safeguarding sensitive information.
- Managed and tracked office inventory, ensuring necessary supplies were available and ordering items as needed to prevent shortages or delays in clinic operations.
- Handled direct billing transactions, processed payments from customers with accuracy and attention to detail. Created and managing invoices for customer payments using Word.
- Developed and executed marketing campaigns to promote the clinic. Designed promotional materials and advertisements using Canva, and managed the clinic’s presence across various social media platforms to increase awareness and engagement.
- Managed front desk duties and completed tasks in a timely manner while ensuring the cleanliness of the overall clinic.
Security Guard
Garda World
08.2019 - 07.2022
- Monitored security cameras diligently to detect trespassers from a distance, using keen observation skills to accurately remember and report detailed descriptions of individuals and their activities.
- Compiled detailed and accurate incident reports for each situation, leveraging strong written communication skills to ensure clarity and precision.
- Verified that visitors were properly signed into the log book, ensuring their names and IDs matched the records in the log book and email. Communicated effectively and handled each situation promptly and efficiently.
- Conducted thorough property patrols both inside the building and around the premises to ensure safety and security.
- Vigilantly monitored for hazards, debris, trespassers, fire risks, and leaks, promptly addressing any issues to maintain a safe environment.
- Signed for incoming packages, documented their receipt, and promptly contacted clients to arrange for pick-up.
- Demonstrated strong independent work skills and became a leader during various situations, while fostering a cooperative and friendly relationship with coworkers and management.
Project Control Officer
RBC
09.2016 - 12.2016
- Identified and resolved payroll discrepancies, ensuring each payroll was accurately aligned with its corresponding pay period. Upheld deadlines for addressing discrepancies to maintain payroll accuracy and timeliness.
- Utilized and honed the ability to organize and analyze numerical data and discrepancies effectively.
- Created detailed meeting notes for supervisor in Microsoft Word, including key discussion points, action items, decisions made, and follow-up tasks.
Education
Information Technology
NPower Canada
09.2016
Skills
- Strong organizational and time management skills; highly detail oriented with projects as proven at Security and Healing Life and Wellness
- Flexible, fast learner and positive worker; able to engage with clients and work well with staff at all levels
- Demonstrated exceptional English verbal and written communication skills and interpersonal skills to build report with coworkers and clients
- Proficient in computer operations, skilled in email correspondence, and proficient in the MS Office Suite
- Highly motivated, meticulous and result driven with the willingness and ability to make an impact
- Continuously seeks self-improvement and demonstrates the ability to handle setbacks while learning from mistakes
- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles
Timeline
Administrative Clerk
Healing Life and Wellness
09.2022 - 12.2024
Security Guard
Garda World
08.2019 - 07.2022
Project Control Officer
RBC
09.2016 - 12.2016
Information Technology
NPower Canada
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