Nicole Elie
Banff,AB
Summary
Passionate Administrator with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Front Desk Administrator
Heather Mountain Lodge
Golden, BC
05.2023 - 09.2023
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Improved office organization by developing filing system and customer database protocols.
- Identified needs of customers promptly and efficiently.
- Learned new hotel software quickly and with accuracy.
Server
Storm Mountain Lodge
Banff, AB
04.2022 - 10.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Front Desk Administrator
Storm Mountain Lodge
Banff, AB
04.2022 - 10.2022
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Exceeded guests expectations by personalizing their experience and offering assistance to meet their needs.
Barista
Good Earth Coffee House
Banff, AB
10.2021 - 04.2022
- Responsible for opening and closing café on shifts; dialing in espresso, balancing the till and ensuring all opening and closing duties are completed.
- Helped train new team members on latte art and general coffee skills.
- Successful multitasking and communication skills with fellow team members to ensure maximum productivity.
- Sell and merchandise other store retail products such as art and bags of coffee.
Education
Bachelor of Arts in English -
Acadia University
05.2017
Teaching English as a Second Language (TESL) -
Oxford Seminars
Skills
- Attention to Detail
- Information Confidentiality
- MS Office and General Computer Expertise
- Interpersonal and Communication Skills
- Recordkeeping and File Management
- Basic Accounting
References
References available upon request.
Timeline
Front Desk Administrator
Heather Mountain Lodge
05.2023 - 09.2023
Server
Storm Mountain Lodge
04.2022 - 10.2022
Front Desk Administrator
Storm Mountain Lodge
04.2022 - 10.2022
Barista
Good Earth Coffee House
10.2021 - 04.2022
Bachelor of Arts in English -
Acadia University
Teaching English as a Second Language (TESL) -
Oxford Seminars
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