Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Nicole Esther Elfassy

Summary

Dynamic operations leader with a proven track record at Montefiore, driving operational efficiency and strategic planning. Expert in quality assurance and cost control, I foster team collaboration and employee motivation, achieving significant cost savings through effective vendor negotiations. Committed to enhancing customer service and operational excellence in fast-paced environments.

Overview

2010
2010
years of professional experience

Work History

Director of Operations

Milanojewelers
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.

Director of Culinary Services

Montefiore
02.2008 - 06.2009
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
  • Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
  • Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
  • Enhanced operational resilience by developing and implementing robust contingency plans that ensured continuity of operations in face of unexpected disruptions.
  • Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
  • Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
  • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
  • Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
  • Fostered culture of continuous improvement by leading workshops and training sessions on best practices and innovative operational strategies.
  • Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
  • Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.

Education

Bachelor Of Arts -

Concordia
Montreal, QC

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Quality assurance
  • Cost control
  • Leadership training
  • Schedule oversight
  • Operations management
  • Teamwork and collaboration
  • Team leadership
  • Decision-making
  • Staff training/development
  • Staff management
  • Customer service management
  • Business leadership
  • Hiring and onboarding
  • Proficient in software
  • Staff hiring
  • Employee motivation

Languages

English
Native or Bilingual
French
Native or Bilingual

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.

Timeline

Director of Culinary Services

Montefiore
02.2008 - 06.2009

Director of Operations

Milanojewelers

Bachelor Of Arts -

Concordia

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Nicole Esther Elfassy