Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Edwards

Dieppe

Summary

Dynamic customer service professional with experience at Scotiabank, excelling in relationship building and problem-solving. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and compliance, consistently achieving operational goals while fostering a positive team environment.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Scotiabank
11.2020 - 03.2025
  • Assisted clients with their banking products.
  • Reviewing accounts and processing bill payments.
  • Investgation of payment disputes, along with data entry.
  • Maintain current knowledge of banking regulations to ensure ongoing compliance of all basic and complex deposit accounts including business accounts.
  • Work with order systems to solve problems and reach satisfactory conclusions
  • Upsell products or services as appropriate

Assistant Manager

Rick's Clothing Store
10.2016 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Aesthetics

Hair Design Center And Aesthetics
Halifax
08-2020

Skills

  • Customer service and relationship/team building
  • Active listening and detailed Oriented
  • Critical thinking and Multitasker
  • Data entry and problem solver
  • Ability to work under pressure

Timeline

Customer Service Representative

Scotiabank
11.2020 - 03.2025

Assistant Manager

Rick's Clothing Store
10.2016 - 01.2020

Aesthetics

Hair Design Center And Aesthetics

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Nicole Edwards