Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole E. Bracamontes

San Pedro

Summary

Accomplished Client Service Associate with a proven track record at Morgan Stanley, enhancing client satisfaction and streamlining operations. Expert in Microsoft Office and operations coordination, I excel in multitasking and analytical problem-solving, significantly improving data accuracy and regulatory compliance. My customer service excellence and operational improvements have consistently contributed to business growth and client retention.

Overview

5
5
years of professional experience

Work History

Brokerage Operations Specialist II (Temp)

City National Bank
Los Angeles
09.2022 - 12.2022
  • Open new retirement accounts using FBSI
  • Maintained accurate records by revising client details such as names, account ownership, and suitability.
  • Coordinate ongoing client management through collaboration and specialized support.
  • Processed all incoming mail, ensuring precise logging of each item.
  • Deposited checks upon arrival by utilizing a general ledger account in FBSI.
  • Utilized scanning techniques to digitize checks tied to client portfolios.
  • Executed new assignments promptly with a focus on timely completion.
  • Ensure all requests meet accuracy and completeness standards prior to archiving.
  • Monitored and maintained system and account activities to ensure data accuracy and regulatory compliance.
  • Resolved anomalies in line with bank policies, procedures, and practices.
  • Contributed to the preparation of periodic reports, reviews, and cost analysis as necessary.

Corporate Banking Analyst (Temp)

MUFG Union Bank
Los Angeles
04.2022 - 08.2022
  • Supported departmental operations through accurate translation of emails for Japanese-speaking team members.
  • Perform on-boarding of clients by obtaining the relevant supporting documents and exercising judgment on the reliability and suitability of the information provided
  • Managed client portfolios by collaborating with internal departments to implement credit and cash management facilities.
  • Facilitated the evaluation of legal and credit documents incorporating client and company requirements.
  • Identified opportunities to promote cross-selling of general banking products and services.
  • Analyzed client needs and matched suitable service offerings based on thorough validation of background information.

Client Service Associate (Remote)

Snider Financial Group
Bellevue
01.2022 - 04.2022
  • Supported two financial advisors in managing a 400+ client partnership book of business.
  • Handled 30-60 daily incoming calls for advisors and facilitated proper transfers.
  • Facilitated account creation using internal onboarding tools.
  • Ensure CRM system Redtail remains current with client information.
  • Performed scanning, imaging, and archiving of financial documents to client accounts.
  • Handled email communications regarding account modifications and other queries.
  • Assist with transfers between accounts and process check disbursals for clients
  • Ensured timely return of necessary documents from clients.
  • Coordinated with internal teams and departments to facilitate request fulfillment.
  • Optimized internal workflows and presented recommendations for managerial review.
  • Met all required continuing education deadlines promptly.
  • Monitored and maintained system and account activity to ensure accurate data integrity, complying with Federal, State, and local regulations.
  • Monitored and addressed anomalies in compliance with bank policies, procedures, and operational standards.
  • Contributed to preparation of regular financial summaries, assessments, and expense analysis.

Client Service Associate

Morgan Stanley
Torrance
06.2021 - 12.2021
  • Assisted three financial advisors with a team/partnership book of business (500+ clients)
  • Handled 60-80 daily incoming calls for advisors, ensuring seamless call transfers.
  • Established new accounts using internal onboarding system.
  • Performed scanning, imaging, and archiving tasks related to client account documentation.
  • Kept CRM system-Salesforce updated with current client data.
  • Responded to client emails about account modifications and addressed general inquiries.
  • Assist with transfers between accounts and process check disbursals for clients
  • Communicated with clients to ensure timely submission of required documents.
  • Coordinated with internal departments to finalize request processing.
  • Optimized workflow procedures and presented updates for management validation.
  • Monitored and maintained system-account activities to align with Federal, State, and local regulations.
  • Identified and reported anomalies in alignment with Bank's policies, procedures, and practices.
  • Prepared periodic reports and review documents.

Client Service Associate

Wells Fargo Advisors
Rolling Hills Estates
06.2020 - 06.2021
  • Assisted one financial advisor with his book of business (200+ clients)
  • Managed successful transition of over 200 clients to Wells Fargo Advisors.
  • Answered and transferred 40-60 calls daily for advisors.
  • Facilitated account creation using internal onboarding systems.
  • Responded to client emails concerning account updates.
  • Assist with transfers between accounts and process check disbursals for clients
  • Coordinated with clients to ensure timely submission of necessary paperwork.
  • Coordinated with internal departments to ensure timely completion of requests.
  • Identified opportunities for cross-selling additional products to current clients.
  • Ensured compliance with Federal, State, and local regulatory requirements by monitoring system and account activities regularly.
  • Identified and reported anomalies in line with bank policies, procedures, and practices.
  • Assisted with the preparation of periodic financial reports and reviews.
  • Streamlined onboarding processes for Treasury Management products such as wire, ACH, and Business Online Banking.

Client Service Associate

Raymond James
Rolling Hills Estates
04.2018 - 06.2020
  • Assisted three financial advisors with their book of business (600+ clients.)
  • Handled around 80-100 incoming calls per day efficiently.
  • Welcomed clients and guests visiting the branch.
  • Facilitated opening of new accounts using internal on-boarding systems.
  • Responded to client emails regarding account modifications.
  • Assist with transfers between accounts and process check disbursals for clients
  • Coordinated with clients to ensure timely submission of required documentation.
  • Coordinated with internal departments to ensure timely completion of requests.
  • Organized branch calendar to arrange engagement opportunities with outside wholesalers.
  • Monitored and maintained system and account activities to ensure data accuracy across compliance requirements.
  • Identified discrepancies and escalated findings following established protocols.
  • Facilitated creation of routine reports, evaluations, and financial assessments.

Education

Bachelors - Business Administration - Management

University of Phoenix
Phoenix, AZ
03.2025

AA - Business Administration

Long Beach City College
Long Beach, CA
06.2019

HS Diploma -

Glendale High School
Glendale, CA
06.2011

Skills

  • Microsoft Office
  • Customer service
  • Data entry
  • Operations coordination
  • Multitasking
  • Analytical skills

Timeline

Brokerage Operations Specialist II (Temp)

City National Bank
09.2022 - 12.2022

Corporate Banking Analyst (Temp)

MUFG Union Bank
04.2022 - 08.2022

Client Service Associate (Remote)

Snider Financial Group
01.2022 - 04.2022

Client Service Associate

Morgan Stanley
06.2021 - 12.2021

Client Service Associate

Wells Fargo Advisors
06.2020 - 06.2021

Client Service Associate

Raymond James
04.2018 - 06.2020

Bachelors - Business Administration - Management

University of Phoenix

AA - Business Administration

Long Beach City College

HS Diploma -

Glendale High School

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Nicole E. Bracamontes