Nicole Dussault
Timmins,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping/Houskeeping/Janitorial Services Supervisor
Qikiqtani Industry Ltd
03.2018 - Current
- Maintained cleaning supplies inventory, and replenished depleted items.
- Complied with safety and environmental health laws and regulations.
- Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
- Performed regular facility inspections, and created plans to resolve problems.
- Inspected ongoing projects for compliance with preset procedures.
- Monitored subordinates' performance and quickly addressed emerging issues.
- Trained new employees to perform daily cleaning of rooms, janitorial duties and trailer cleaning duties.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Applied effective commercial building maintenance principles and practices
- Maintained cleaning supplies inventory, and replenished depleted items
Administrative Assistant
Carrie's Personal Touch
03.2013 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Boosted company profile across Timmins and surrounding area, frequently updating social media profiles.
- Organized and updated file systems, keeping records easily retrievable.
Education
No Degree - Business Administration
Canadore College of Applied Arts And Technology
North Bay, ONSkills
- Janitorial Process Improvement
- Conflict Resolution
- Maintenance and Repair Leadership
- Stock Inventory Management
- Policy Enforcement
- Laundry and Dry Cleaning
- Work Inspection
- Facilities Inspection
- Problem-Solving
- Employee Work Scheduling
- Personnel Problem Management
- Standards Compliance
- Clear Communication
- Decision-Making
- Complaints Handling
- Safety Protocols
- Microsoft Office
- Health and Safety Compliance
- Customer Relations
- Team Guidance and Motivation
- Employee Training and Development
Languages
English
Native or Bilingual
French
Full Professional
Certification
- Standard First Aid
- WHMIS
- Supervisor Level 1-Surface Certificate
- Mental Health First Aid Certificate
- LOTO Certificate
Timeline
Housekeeping/Houskeeping/Janitorial Services Supervisor
Qikiqtani Industry Ltd
03.2018 - Current
Administrative Assistant
Carrie's Personal Touch
03.2013 - 11.2016
No Degree - Business Administration
Canadore College of Applied Arts And Technology
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