Nicole Durham-Mallory
Fontana
Summary
Results-driven Vice President of Sales Administration with expertise in cross-departmental collaboration and strategic planning. Proven track record of driving business growth and supporting sales initiatives through data analysis and problem-solving.
Overview
10
10
years of professional experience
Work History
Vice President of Sales Administration
Dine Brands
Pasadena
01.2024 - 04.2026
- Coordinated cross-departmental efforts to support overall business growth initiatives.
- Supported sales team members to drive growth and development.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Executive Director of Development
IHOP
Glendale
06.2021 - 01.2024
- Directed strategic planning and execution, enhancing profitability and driving company growth.
- Strengthened business by implementing new projects and procedures effectively.
- Managed franchisee approval process to streamline operations and ensure compliance.
- Led FRC meetings to foster collaboration and alignment across teams.
- Participated in workout meetings to assess progress and address challenges.
- Leveraged industry trends to develop tailored solutions and strategies.
- Guided implementation of innovative approaches to meet customer needs.
Director of Development
IHOP
Glendale
02.2018 - 06.2021
- Partnered with senior leadership to define and align long-term objectives for the company, driving strategic direction.
- Facilitated regular meetings with department heads to assess and align progress on strategic initiatives, ensuring accountability and focus.
- Coordinated stakeholder communications to enhance transparency and collaboration across divisions, fostering a unified approach to initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
Senior Manager, Franchise Development
DineEquity
Glendale
01.2016 - 02.2018
Education
Bachelor of Science - Criminal Justice
California State University
CA06-1999
Skills
- Sales strategy
- Business development
- Strategic planning
- Market research
- CRM systems
- Data analysis
- Negotiation techniques
- Cross-functional collaboration
- Technical troubleshooting
Languages
English
Professional
Timeline
Vice President of Sales Administration
Dine Brands
01.2024 - 04.2026
Executive Director of Development
IHOP
06.2021 - 01.2024
Director of Development
IHOP
02.2018 - 06.2021
Senior Manager, Franchise Development
DineEquity
01.2016 - 02.2018
Bachelor of Science - Criminal Justice
California State University