Nicole Dunn
Ontario
Summary
Personable and highly organized individual with knack for fostering relationships and managing projects. Understanding of fundraising strategies and event coordination, coupled with skills in communication and data management. Capable of driving successful development initiatives to support organizational growth and community impact. Offering solid foundation in administrative support and project coordination, ready to learn and grow in development environment. Delivers strong organizational and planning abilities, poised to quickly grasp intricacies of fundraising and donor relations.
Overview
10
10
years of professional experience
Work History
Development Coordinator
Ultimate Staffing \ American Lung Association
07.2024 - Current
- Together with the Director of Development and/or the Development Manager, implement the area development plan through special events and other revenue sources.
- Coordinate planning for fundraising or stewardship events. Recruit, train & supervise event day volunteers. Prepare reports as required. Execute the constituent engagement plan using various electronic systems.
- Work together with members of the events team to meet or exceed annual revenue goals. Participate in the creation, planning and implementation of new and existing projects.
- Coordinate and oversee event logistics: develop and monitor event project timelines and implementation. Negotiate with vendors to achieve favorable prices that ensure adherence to established budget and track their adherence to contractual obligations. Obtain required permits prepare and monitor ongoing event progress reports.
- Recruit, coordinate and coach community event team captains and volunteers. Cultivate relationships and effectively engage volunteers. Work with the Development team to increase event participation and revenue. Serve as liaison for customer service and troubleshooting for signature events and internal kickoffs.
- Manage office supplies and equipment (ordering and replacing supplies and equipment as needed).
- Serve as location lead for the development of event websites and content updates, utilizing ALA best practices, software and guidelines and social media platforms.
- Data Entry and data management (coordinate the implementation of e-communications, mailings and donor acknowledgements and websites management).
- Process donations; Invoices and payments.
- Work with the Marketing and Communications department to create and disseminate special events promotional materials.
- Oversee the utilization of ALA databases and e-commerce platforms, Convio & ROI, serves as special events lead on ROI.
- Complete special projects as assigned by the Development Manager, Development Director, or Executive Director.
- Achievement of special event revenue goals
- Ensure all databases are updated on a timely and consistent basis with consistent and accurate information, and able to generate reports as required
- Positive execution of existing special events or other development department activities
- Active participation in the creation and execution of new special events / projects
- Increase volunteer involvement in and leadership of special events
- Satisfactory completion of all event’s logistical tasks
- Excellent Customer Service skills
- Excellent Administrative skills
- Defined and integrated roles, responsibilities, and processes for business team and data management organization.
- Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.
Executive Assistant
Randstad \ Kaiser Permanente
06.2022 - 07.2023
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Perform top-level administrative duties in support of Directors
- Calendaring and scheduling a high volume of meetings and appointments
- Managing an ever-changing business/personal calendar, and management of complex schedules
- Screen emails, calls, and voicemails; utilized strong judgment in managing priorities of requests and escalations as necessary for resolution and/or prioritization
- Coordinate travel arrangements foreign and domestic via flights and ground transportation
- Prepare documents, reports, agendas, presentations, and related materials for meetings and projects
- Organize, coordinate, and facilitate various meetings, functions including event planning off-sites for team and team building events
- Prepare meetings notes as needed, synthesized strategic priorities, distributed in a timely manner and follow-up on action items as needed
- Processed travel expenses and reimbursements for executive team and senior management group.
Recruitment Assistant-Audit & Post
Randstad \ Kaiser Permanente
01.2021 - 06.2022
- I work in a fast-paced environment where I work independently.
- I edit job requisitions into the recruitment system for 10 different regions throughout Kaiser Permanente where I post 50 or more job requisitions a day.
- Approved union and non-union job requisitions using Taleo and Salesforce systems.
- I use Position management, Teams, Tableau and Excel to ensure accuracy and completeness of job postings.
- Improved processes by updating posting tools.
- Ensured accurate data entry and completeness of job requisitions prior to posting.
- I communicate and work with hiring managers and talent consultants daily.
- Resolved issues by reaching out to appropriate staff members to ensure accuracy and compliance of job requirements prior to posting.
- Ensured job requisitions were posted in a timely basis to meet service level needs.
- Experienced in working in a Labor/Management/Partnership environment.
- Provided excellent customer service to all personnel.
- Provided candidates with information about pay rates, dates and training processes.
- Coordinated incoming job requisitions and applications.
Recruitment Assistant-Audit & Post
Randstad \ Kaiser Permanente
01.2020 - 05.2020
- I work in a fast-paced environment where I work independently.
- I edit job requisitions into the recruitment system for 10 different regions throughout Kaiser Permanente where I post 50 or more job requisitions a day.
- Approved union and non-union job requisitions using Taleo and Salesforce systems.
- I use Position management, Teams, Tableau and Excel to ensure accuracy and completeness of job postings.
- Improved processes by updating posting tools.
- Ensured accurate data entry and completeness of job requisitions prior to posting.
- I communicate and work with hiring managers and talent consultants daily.
- Resolved issues by reaching out to appropriate staff members to ensure accuracy and compliance of job requirements prior to posting.
- Ensured job requisitions were posted in a timely basis to meet service level needs.
- Experienced in working in a Labor/Management/Partnership environment.
- Provided excellent customer service to all personnel
- Coordinated incoming job requisitions and applications.
- Provided candidates with information about pay rates, dates and training processes.
Administrative Assistant Intern
Randstad \ Kaiser Permanente
06.2019 - 12.2019
- Identify desired resources
- Assisted and worked on projects in support of executive consultant
- Perform top-level administrative duties in support of the Vice President, Directors, and Executive Consultant
- Calendaring and scheduling a high volume of meetings and appointments
- Managing an ever-changing business/personal calendar, and management of complex schedules
- Acted as gateway/keeper for the Vice President, Directors, and Executive consultant
- Manages simple separate projects
- Screen emails, calls, and voicemails; utilized strong judgment in managing priorities of requests and escalations as necessary for resolution and/or prioritization
- Coordinate travel arrangements foreign and domestic via flights and ground transportation
- Handle expense reimbursement and expense reports
- Prepare documents, reports, agendas, presentations, and related materials for meetings and projects
- Organize, coordinate, and facilitate various meetings, functions including event planning off-sites for team and team building events
- Prepare meetings notes as needed, synthesized strategic priorities, distributed in a timely manner and follow-up on action items as needed
- Assists with research, social media coordination, project management and other marketing projects as assigned
Administrative Assistant
Randstad \ UCLA
05.2017 - 05.2019
- Assisted the Clinical Research Department with resumes, set up interview appointments and pre- interviewed applicants
- Monitored applicant's questionnaire for possible next steps process for interviewing and hiring
- Assisted with data migration validation tasks by verifying accuracy of data points between two systems
- Imported and export research consent documents from one data system to another system
- Assisted with front desk and general office responsibilities
- Entered data in two clinical research management systems, OnCore, Velos, WebIRB and CareConnect
- Read reports to identify discrepancies in data between two systems
- Ran a daily report log to identify critical, fatal and success uploads
- Monitored daily protocol calendar, push studies and notifications
- Updated all doctors NPI's to the correct computer software systems
Administrative Assistant
Randstad \ UCLA
02.2017 - 05.2017
- Confirmed patients have UC SHIP for Insurance
- Clarified to patients their co-pay, maximum out of the pocket and how they are billed
- Scheduled and canceled patients for physical, acupuncture and massage therapist
- Filled schedule holes in physical therapist schedules
- Called Physical, acupuncture and massage therapist patients no-shows and cancellations and issue late fee to patients
- Sent secures message to patient's no-shows and late cancellation
- Confirmed the referral states the patient's issue and for how long patients can be seen
Administrative Assistant
Randstad \ UCLA
07.2016 - 11.2016
- Accurately completed of all required forms, verifying demographics and insurance information, coordinating physician releases, and following HIPAA guidelines
- Coordinated on-going patient flow through the clinic process and effective continuity
- Scheduled and cancels all doctor and imaging appointments
- Followed clinic procedures /protocol for the organization and maintenance of the patients’ demographics in the computer
- Maintained the order of all medical records, test results, retrieval, filing, creation, and repair
- Managed patient and non-patient inquiries and request
- Always utilized courteous and professional telephone etiquette by answering the phone promptly, reflecting a positive attitude and speaking clearly with composure, tact, and assurance
Administrative Assistant
Randstad \ UCLA
04.2015 - 07.2016
- General administrative duties as assigned by supervisor and director of fleet operations
- Provided administrative support which may include email & telephone communication, mail distribution, maintaining filing systems
- Maintained electronic fleet file
- Generated billing related reports: run expired lease agreement reports, prepared expiration notices for effected vehicles and delivered to operations manager
- Updated billing application (Fleet Focus)- identified billing over-charges and issued credits to departments
- Created vehicle disposition (sale of vehicles) and acquisitions (Purchase vehicles) packets
- Completed interdepartmental sale spreadsheet and equipment inventory modification request forms
Administrative Assistant
Spherion \ UCLA
09.2014 - 04.2015
- Performed or assist with clerical secretarial functions within the office
- Coordinated on-going patient flow through the clinic process and effective continuity
- Scheduled and canceled all doctor appointments
- Accurate completion of all required forms, verifying demographics and insurance info, coordinating physician releases, and following HIPAA guidelines
- Collected co-payments and/or outstanding balances
- Followed clinic procedures /protocol for the organization and maintenance of the patient's demographics in the computer
- Maintained the order of all medical records, test results, retrieval, filing, creation, and repair
Education
Bachelor of Arts - Liberal Arts And Sciences
San Diego State University
San Diego, CA05.1998
Skills
- Team Collaboration
- Nonprofit experience
- Relationship building and management
- Administering budgets
- Strategic Planning
- Coordinating logistics
- Tracking donations
- Marketing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Organizational Skills
- Effective Communication
Timeline
Development Coordinator
Ultimate Staffing \ American Lung Association
07.2024 - Current
Executive Assistant
Randstad \ Kaiser Permanente
06.2022 - 07.2023
Recruitment Assistant-Audit & Post
Randstad \ Kaiser Permanente
01.2021 - 06.2022
Recruitment Assistant-Audit & Post
Randstad \ Kaiser Permanente
01.2020 - 05.2020
Administrative Assistant Intern
Randstad \ Kaiser Permanente
06.2019 - 12.2019
Administrative Assistant
Randstad \ UCLA
05.2017 - 05.2019
Administrative Assistant
Randstad \ UCLA
02.2017 - 05.2017
Administrative Assistant
Randstad \ UCLA
07.2016 - 11.2016
Administrative Assistant
Randstad \ UCLA
04.2015 - 07.2016
Administrative Assistant
Spherion \ UCLA
09.2014 - 04.2015
Bachelor of Arts - Liberal Arts And Sciences
San Diego State University
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