Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Duhn

Calgary,Alberta

Summary

Dynamic event management professional with a proven track record at McCarthy Tétrault, excelling in team leadership. Expert in streamlining operations and enhancing guest experiences, I foster innovation and collaboration, driving continuous improvement while effectively managing vendor relations and stakeholder expectations.

Overview

12
12
years of professional experience

Work History

Manager of Events (National)

McCarthy Tétrault
07.2023 - Current

Managed national budgets and negotiated contracts with vendors, ensuring cost-effective event execution.

  • Developed and executed risk management plans to anticipate and mitigate potential issues, ensuring seamless event progression.
  • Streamlined national event planning processes by implementing efficient project management strategies.
  • Analyzed event costs nationally to identify areas of improvement and cost savings.
  • Led cross-functional teams nationally to streamline event planning processes, enhancing efficiency and productivity.
  • Implemented protocols and procedures to effectively manage planning process.
  • Recruited, trained, equipped and managed event coordinators and specialists nationally to succeed leading self and others. Cultivated culture of innovation within event team, leading to an experience of excellence.

Supervisor Conference Services (Western Regions)

McCarthy Tétrault
07.2013 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.

Education

Associate of Applied Science - Rehabilitation Services

Lethbridge Polytechnic
Lethbridge, AB

Certificate - Event Management

Mount Royal University
Calgary

Skills

  • Team leadership and management
  • On-site project management
  • Deadline management
  • Guest experience driven
  • Operations oversight
  • Budgeting and finance
  • Talent recruitment
  • New business development
  • Stakeholder management
  • Loyalty cultivation
  • Decision-making
  • Creativity and adaptability
  • Administrative recordkeeping
  • Vendor relations

Languages

English
Native or Bilingual

Timeline

Manager of Events (National)

McCarthy Tétrault
07.2023 - Current

Supervisor Conference Services (Western Regions)

McCarthy Tétrault
07.2013 - Current

Associate of Applied Science - Rehabilitation Services

Lethbridge Polytechnic

Certificate - Event Management

Mount Royal University
Nicole Duhn