Overview
Work History
Skills
Certification
Languages
Software
Timeline
Hi, I’m

Nicole Duggan

Osoyoos,Canada
Nicole Duggan

Overview

20
years of professional experience

Work History

Mental Health Innovations Consulting

Operations Manager
11.2024 - Current

Job overview

  • Facilitated team meetings to discuss project updates and challenges.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Implemented risk management strategies to mitigate project challenges proactively.
  • Mentored junior staff on project management best practices and tools used in operations.

Frank Frank Frank LLC

Director of Administration
06.2023 - Current

Job overview

  • Oversaw daily administrative operations for streamlined organizational processes.
  • Coordinated cross-departmental communications to improve collaboration and information flow.
  • Managed budget planning and resource allocation for various projects.
  • Developed systems to track progress of projects from initiation through completion.
  • Maintained records of contracts with vendors; monitored vendor performance according to terms of contract agreements.

Mental Health Innovations Consulting

Corporate Services Coordinator
07.2023 - 11.2024

Job overview

  • Managed user accounts and permissions in the Learning Management System.
  • Supported troubleshooting efforts for technical issues within the LMS platform.
  • Developed training materials, including tutorials and documentation, to support users of the LMS.
  • Managed SharePoint site collections and user permissions effectively.
  • Provided technical support to users regarding SharePoint functionalities.
  • Conducted research on new technologies that could be used to improve upon existing solutions.

Mental Health Innovations Consulting

Virtual Office Manager
10.2021 - 07.2023

Job overview

  • Provided technical assistance with video conferencing software or hardware when needed.
  • Assisted in preparing presentations, reports and other documents as requested by the executive team.
  • Organized and maintained electronic filing systems for documents and other related materials.
  • Administered payroll and maintained proper documentation of employee personnel.

Frank Frank Frank LLC

Project Manager
07.2020 - 06.2023

Job overview

  • Managed multiple projects with competing deadlines simultaneously.
  • Developed and maintained project & creative briefs, timelines, and budgets.
  • Built and established strong partnerships with teams, contractors and clients.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.

askBetty
Alberta, Canada

Lead Virtual Assistant
10.2020 - 11.2021

The Virtual Gurus

Virtual Assistant
05.2020 - 11.2021

Mental Health Innovations Consulting

Administrative Assistant
10.2019 - 07.2021

Fisheries and Oceans Canada
Halifax, Canada

MariTime Assistant / Timekeeper
08.2019 - 03.2020

NSECDIS
Halifax, Canada

Regional Administrative Assistant
11.2017 - 08.2019

Jazz Aviation LP
Halifax, Canada Area

Departure Control Coordinator
03.2017 - 11.2017

Jazz Aviation LP
Halifax, Canada Area

Customer Service Agent
07.2013 - 11.2017

Employment Action
Prince George, Canada

Administrative Assistant
01.2006 - 01.2013

Skills

  • Business Process Improvement
  • MS365 & G-Suite Administration
  • Project management & PM tech implementation
  • Fluent in American Sign Language
  • Payroll / HRIS management
  • Benefits Administration

Certification

• Innovative Customer Service Techniques, LinkedIn
• Responding to Mental Distress, Dalhousie Microcredential
• Graphic Design Essentials, Canva
• Standard First Aid, CPR and AED
• Foundations of Business Process Management, University of Toronto

Languages

  • English, Native or Bilingual
  • Sign Languages, Professional Working

Software

MS 365

Mondaycom, Click Up, Trello, Asana, Teamwork, Miro

G-Suite

Payroll/HRIS: Sage, Ceridian, Rise

Zoom, Google Meet, MS Teams, RingCentral

SquareSpace, WordPress, Wix, GoDaddy

Mailchimp, Canva, Survey Monkey, Hootsuite, Sprout, Buffer, Planable

Quickbooks, Hubdoc, Plooto, Dext

Absorb LMS, Learn Worlds, Articulate

Timeline

Operations Manager

Mental Health Innovations Consulting
11.2024 - Current

Corporate Services Coordinator

Mental Health Innovations Consulting
07.2023 - 11.2024

Director of Administration

Frank Frank Frank LLC
06.2023 - Current

Virtual Office Manager

Mental Health Innovations Consulting
10.2021 - 07.2023

Lead Virtual Assistant

askBetty
10.2020 - 11.2021

Project Manager

Frank Frank Frank LLC
07.2020 - 06.2023

Virtual Assistant

The Virtual Gurus
05.2020 - 11.2021

Administrative Assistant

Mental Health Innovations Consulting
10.2019 - 07.2021

MariTime Assistant / Timekeeper

Fisheries and Oceans Canada
08.2019 - 03.2020

Regional Administrative Assistant

NSECDIS
11.2017 - 08.2019

Departure Control Coordinator

Jazz Aviation LP
03.2017 - 11.2017

Customer Service Agent

Jazz Aviation LP
07.2013 - 11.2017

Administrative Assistant

Employment Action
01.2006 - 01.2013
Nicole Duggan