MS 365
Hi, I’m
Nicole Duggan
Osoyoos,Canada
Overview
20
years of professional experience
Work History
Mental Health Innovations Consulting
Operations Manager
11.2024 - Current
Job overview
- Facilitated team meetings to discuss project updates and challenges.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Utilized various software and tools to streamline processes and optimize performance.
- Implemented risk management strategies to mitigate project challenges proactively.
- Mentored junior staff on project management best practices and tools used in operations.
Frank Frank Frank LLC
Director of Administration
06.2023 - Current
Job overview
- Oversaw daily administrative operations for streamlined organizational processes.
- Coordinated cross-departmental communications to improve collaboration and information flow.
- Managed budget planning and resource allocation for various projects.
- Developed systems to track progress of projects from initiation through completion.
- Maintained records of contracts with vendors; monitored vendor performance according to terms of contract agreements.
Mental Health Innovations Consulting
Corporate Services Coordinator
07.2023 - 11.2024
Job overview
- Managed user accounts and permissions in the Learning Management System.
- Supported troubleshooting efforts for technical issues within the LMS platform.
- Developed training materials, including tutorials and documentation, to support users of the LMS.
- Managed SharePoint site collections and user permissions effectively.
- Provided technical support to users regarding SharePoint functionalities.
- Conducted research on new technologies that could be used to improve upon existing solutions.
Mental Health Innovations Consulting
Virtual Office Manager
10.2021 - 07.2023
Job overview
- Provided technical assistance with video conferencing software or hardware when needed.
- Assisted in preparing presentations, reports and other documents as requested by the executive team.
- Organized and maintained electronic filing systems for documents and other related materials.
- Administered payroll and maintained proper documentation of employee personnel.
Frank Frank Frank LLC
Project Manager
07.2020 - 06.2023
Job overview
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project & creative briefs, timelines, and budgets.
- Built and established strong partnerships with teams, contractors and clients.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
askBettyAlberta, Canada
Lead Virtual Assistant
10.2020 - 11.2021
The Virtual Gurus
Virtual Assistant
05.2020 - 11.2021
Mental Health Innovations Consulting
Administrative Assistant
10.2019 - 07.2021
Fisheries and Oceans CanadaHalifax, Canada
MariTime Assistant / Timekeeper
08.2019 - 03.2020
NSECDISHalifax, Canada
Regional Administrative Assistant
11.2017 - 08.2019
Jazz Aviation LPHalifax, Canada Area
Departure Control Coordinator
03.2017 - 11.2017
Jazz Aviation LPHalifax, Canada Area
Customer Service Agent
07.2013 - 11.2017
Employment ActionPrince George, Canada
Administrative Assistant
01.2006 - 01.2013
Skills
- Business Process Improvement
- MS365 & G-Suite Administration
- Project management & PM tech implementation
- Fluent in American Sign Language
- Payroll / HRIS management
- Benefits Administration
Certification
• Innovative Customer Service Techniques, LinkedIn
• Responding to Mental Distress, Dalhousie Microcredential
• Graphic Design Essentials, Canva
• Standard First Aid, CPR and AED
• Foundations of Business Process Management, University of Toronto
• Responding to Mental Distress, Dalhousie Microcredential
• Graphic Design Essentials, Canva
• Standard First Aid, CPR and AED
• Foundations of Business Process Management, University of Toronto
Languages
- English, Native or Bilingual
- Sign Languages, Professional Working
Software
Mondaycom, Click Up, Trello, Asana, Teamwork, Miro
G-Suite
Payroll/HRIS: Sage, Ceridian, Rise
Zoom, Google Meet, MS Teams, RingCentral
SquareSpace, WordPress, Wix, GoDaddy
Mailchimp, Canva, Survey Monkey, Hootsuite, Sprout, Buffer, Planable
Quickbooks, Hubdoc, Plooto, Dext
Absorb LMS, Learn Worlds, Articulate
Timeline
Operations Manager
Mental Health Innovations Consulting
11.2024 - Current
Corporate Services Coordinator
Mental Health Innovations Consulting
07.2023 - 11.2024
Director of Administration
Frank Frank Frank LLC
06.2023 - Current
Virtual Office Manager
Mental Health Innovations Consulting
10.2021 - 07.2023
Lead Virtual Assistant
askBetty
10.2020 - 11.2021
Project Manager
Frank Frank Frank LLC
07.2020 - 06.2023
Virtual Assistant
The Virtual Gurus
05.2020 - 11.2021
Administrative Assistant
Mental Health Innovations Consulting
10.2019 - 07.2021
MariTime Assistant / Timekeeper
Fisheries and Oceans Canada
08.2019 - 03.2020
Regional Administrative Assistant
NSECDIS
11.2017 - 08.2019
Departure Control Coordinator
Jazz Aviation LP
03.2017 - 11.2017
Customer Service Agent
Jazz Aviation LP
07.2013 - 11.2017
Administrative Assistant
Employment Action
01.2006 - 01.2013