Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Nicole Dixon

Bowmanville ,ON

Summary

Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. Eager to utilize my current skills as well as develop new skills to further contribute to my career goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Care Representative/Collector

LendCare Capital
10.2022 - 08.2023
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Maintained organized records and handled correspondence, supporting overall office productivity.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Utilized various software programs to efficiently manage account information and track progress towards collection goals.

Certified Bartender

Bollocks Pub & Kitchen
07.2021 - Current
  • Keeping bar presentable and well stocked to meet customer needs.
  • Performing opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash register.
  • Operating efficiently in high-volume setting to prepare and serve more than 90 drinks per hour.

Certified Food and Beverage Server

Sunset Grill
07.2020 - 05.2022
  • Keeping register accurate through correct billing, payment processing and cash management practices.
  • Cultivating warm relationships with regular customers.
  • Working with POS system to place orders, manage bills and handle complimentary items.
  • Training incoming staff on restaurant practices and procedures.
  • Displaying enthusiasm and promoting excellent service to customers, successfully increasing referrals and walk in business.

Receptionist

Mega Fun For Kids
08.2014 - 11.2015
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Successfully managed information, billing, and payment with 100% accuracy.
  • Handled incoming and outgoing calls with overall customer satisfaction score of over 95%.
  • Greeted incoming visitors and customers professionally and provided friendly.
  • Prepared necessary invoices and distributed through email.
  • Updated company website, flyers, brochures.
  • Organized and scheduled appointments, and party bookings.

Skills

    Microsoft Office

    Data Entry

    Office administration

    Communication

    Problem Solving

    Empathy and Patience

    Time Management and Organization

    Managing high volume calls

Certification

Office Administration Certificate

Administration Assistant Fundamentals Certificate

Working Smarter with Microsoft 365 Certificate

Smart Serve Certificate


References

Professional references available upon request.

Timeline

Customer Care Representative/Collector

LendCare Capital
10.2022 - 08.2023

Certified Bartender

Bollocks Pub & Kitchen
07.2021 - Current

Certified Food and Beverage Server

Sunset Grill
07.2020 - 05.2022

Receptionist

Mega Fun For Kids
08.2014 - 11.2015

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Nicole Dixon